Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Wal
Lexi Reese joins me today on the C-Suite network where we discuss her career trajectory from Chief C
Tabitha Dunn is a perennial customer experience leader, who developed her passion for this work on t
This week, in response to so many people asking me to weigh in on the United Airlines incident, I’ve
Anne Herman is the Chief Customer Officer for MSA - the Safety Company, the world’s largest manufact
Brian Andrews is a pioneer in the implementation of NPS - the Net Promoter System™. We talk about hi
Southwest Airlines has a wonderful approach elevating people inside the organization. Starting with
In my conversation with Karen it was very interesting to see how customer experience is expanding to
Diana like many who take on this role, took on a newly created role. She molded and created the rol
In my conversation with Diane, it was again interesting to hear her background from technical writer
Jim and I have crossed paths over the years like many of us in this space. We are a community. We s
Mary is another serial customer experience leader who, like many of us gravitated to this work long
Media is a business vertical that is beginning to engage Customer Experience Leaders. The New York
Karen Quintos is the Executive Vice President and Chief Customer Officer at the newly formed (since
Jason Bradshaw is the senior leader for customer experience, the same level as a chief customer Offi
Tom Allin hold the very first position of Chief Veteran’s Experience Officer, an appointment made by
In her transformation role with Lifesize, Amy's position was originally called VP of of Customer Car
Dayton Semerjian was a Chief Marketing Officer 4 times. Then he decided to put his career to be on a
Starting many years ago as a customer service rep, Camille has been in the “service” lane her entire
This is Donna Peeple’s second time in the Chief Customer Officer role, having held the role previous
Carol Pudno is a member of the growing population of “serial” Chief Customer Officers who have held
