Starting many years ago as a customer service rep, Camille has been in the “service” lane her entire career. In our conversation we discussed her successive roles, and why, in particular, the Chief of Staff role prepared Camille for the Chief Customer Officer role.
What’s interesting about the Chief of Staff role is that after years of running operations, it gave Camille the ability to strategically think for the organization. It also gave her the comprehensive view of the business - a critical element for a successful Chief Customer Officer as well.
