Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Wal
Penni Conner has spent her entire career in the energy industry. Her background is interesting as s
Lee West is the Pastor of Guest Experiences, a very new role in the not for profit “church world” as
Brenda Wensil is the Chief Customer Officer at the Department of Education Federal Student Aid Offic
Kevin Bury had a very successful career as the CEO of several technology start ups before he took on
Mark Weinstein is the Senior Vice President of Customer Engagement, Loyalty and Partnerships for Hil
Duygo Cibik has a robust history in operations and change management and transformation. So when sh
Jennifer LeMieux, Chief Customer Officer at Gaffey Healthcare took on the role of Chief Customer Off
Tish Whitcraft is what we call a “serial” Chief Customer Officer type. She has held a version of th
There is as much confusion about just exactly “Customer Success” is as “Customer Experience.” In th
Darryl Speach is a serial Customer experience practitioner and change agent. With experience leaders
Continuing to explore customer experience leadership in many different sectors of business, my podca
In this episode, we explored yet another unexpected place where customer experience is taking hold:
When Jeb Dasteel first took his role at Oracle it was to guide a burning platform in improving exper
In this episode I speak with Renee Cacchillo, who is the Senior Vice President of Customer, Brand an
Dave Mingle is the General Director of Global Customer Experience Execution and Planning for for Gen
In our session, Natalie Schneider, Vice President of Customer Experience at Anthem, Inc. describes t
Lesley Mottla was part of the team of senior leaders who built the market-disrupting Zipcar business
In this episode, Nick Frunzi, who is CCO of Esri, the second largest privately held technology compa
In this episode, I have the pleasure of speaking with Parrish Arturi. Parrish is the SVP of Retail S
Jeanne and Aisling discuss how Airbnb manages global customer experience across 191 countries and 34
