cover of episode Serial CCO Tips for How/Why to Take a CCO Role, With Tish Whitcraft [CB20]

Serial CCO Tips for How/Why to Take a CCO Role, With Tish Whitcraft [CB20]

2016/9/20
logo of podcast The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

Frequently requested episodes will be transcribed first

Shownotes Transcript

Tish Whitcraft is what we call a “serial” Chief Customer Officer type.  She has held a version of this role in over four technology driven and internet companies, including Yahoo!, Myspace, and OpenX

In our conversation, Tish walks us through her expanded version of the CCO Role, which is for her, a combination of the CCO and Chief Operating Officer role.  

She walks us through her process for vetting and taking on a CCO role, and how she determines when it’s time to go.