Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Wal
Multi-time CX leader Enrique and I have a frank conversation about when it’s time to evaluate if the
Sandy Miranda explains her three rules for how to elevate from your existing role to a CCO Role in y
Libby Duane Adams is a disciplined and mature CCO leader who shares her 6-year strategy for making t
Rachael walks us through her path to provide Cisco with the foundational information that created in
Damian and I discuss how he is leading the transition, in partnership with his CEO, to make AGL Ener
Rhonda Basler and I discuss how Hallmark Business Connections is helping companies build bonds with
Zvi Baida and I discuss his very large “hybrid” role where he runs the service operation and custome
Annette Höher-Bäuerle went from being internal legal counsel at the Thomas Cook group, to leading al
Stephen Ingledew has held the customer experience leadership role multiple times. And is now determ
Tom and I had a very detailed discussion of his first twelve months in his role, from role definitio
Geeta Wilson and I discuss how to tell if a company is ready to commit to a customer-driven transfor
Brian Lillie was the Chief Information Officer at Equinix before being named by the company’s execut
Catherine Courage, who has led customer experience now for the third time discusses how her backgrou
Mark Slatin, SVP, Director of Client Experience for Sandy Spring Bank describes in detail how he eng
Jackie McAtee, Vice President of Marketing and Customer Experience for Mayfair Medical Imaging and I
Drew Neisser, who has interviewed over 200 CMOs and I discuss the evolving role of the CMO, and the
Peloton is a mission based company that deliberately crafted every element of its experience, from t
Claudiu is a perennial customer experience leader. Accessing his ‘right brain/left brain’ skills so
In 2015, Belmont Stakes was awarded the prestigious Street and Smith’s Sports Business Journal’s “Sp
How do you define the chief customer officer role and lay a framework for your success in the role?
