Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Wal
In today’s conversation with Dr. Oleg Konovalov, who is a thought leader, keynote speaker, author, b
How do you build a new customer-focused initiative within an established public sector? Barbara C. M
In today's conversation with Guy Kawasaki, entrepreneur, author of 15 books, marketing expert, and S
“I see leadership as a deeply human endeavor,” says Alain Hunkins, speaker, leader, and author of th
In today’s show, we’re joined by the New York Times Bestselling author and guru, Seth Godin, who's w
I think you'll find today’s conversation with Dutta Satadip, the Global Head of Customer Success and
“It is no longer just about the product. It is all about the customer experience, the way we make cu
In this conversation with Leslie Stretch, CEO of Medallia, Leslie and I chat about what he's been se
“The more complicated your system is, the less your customers are going to trust you,” says Robbie K
Should we stop considering people skills a soft skill? In today’s conversation with Tom Peters, an i
I’m so pleased to share this conversation that I had with Horst Schulze, Founder, Chairman & CEO of
In today’s extremely interesting conversation with Rick Evans, the SVP and Chief Experience Officer
In today's episode, Julio shares how he organizes complex operations into simpler formats but does s
How does your organization keep its "special sauce" as it grows? This is the challenge that Daniel B
What can we learn from disrupters like Airbnb which have introduced the sharing economy into the bus
In today's episode, we're revisiting some important takeaways shared by 4 customer experience leader
When it comes to customer success, you have to focus on your internal culture. As I've said before,
Are you leading customer experience in a global organization? In this episode, I speak with Troy Bar
This episode of the Chief Customer Officer Human Duct Tape Show is a little different. Adrian Swinsc
With a background in merchandising, marketing, and retail, Sherif Mityas, Chief Experience Officer o