In today's episode, we're revisiting some important takeaways shared by 4 customer experience leaders in the SaaS industry who were previous guests on the show. You'll hear thought-provoking insights, as well as lessons learned by these leaders who've lead transformations in their organizations. Additionally, you'll hear their responses to my pay it forward question, "what do you know now, that you wish you knew then?" which I know is a favorite for some of you! Enjoy the show.
