5 Challenges That are Keeping CX Leaders from Achieving True Growth — In Conversation with Adrian Swinscoe
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This episode of the Chief Customer Officer Human Duct Tape Show is a little different. Adrian Swinscoe and I have a fun, quick rant about some of the things that are bothering us when it comes to customer experience and how it’s approached. Adrian is a customer experience consultant, a Forbes contributor, and the author of the book, Punk CX). This interview was originally featured on his podcast, Punk CX).