cover of episode 3 Actions Business Leaders Should Take to Guide Their Organizations Through Uncertainty with Horst Schulze

3 Actions Business Leaders Should Take to Guide Their Organizations Through Uncertainty with Horst Schulze

2020/4/17
logo of podcast The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

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Shownotes Transcript

I’m so pleased to share this conversation that I had with Horst Schulze), Founder, Chairman & CEO of the Capella Hotel Group, and Co-founder & Former COO of The Ritz-Carlton Hotel Co.) and author of Excellence Wins).

Horst and I discuss the steps leaders can take during this pandemic to help ensure that their businesses survive. We also explore the ways these actions can spread optimism and hope throughout their organization while retaining employees and showcasing humanity. This is a great conversation with some extremely timely advice you can use to help you navigate as a leader who moves with purpose.