The Chief Customer Officer Human Duct Tape Show

Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Wal

Episodes

Total: 247

“That's one of the things that I'm a huge believer in is skill sets. Early jobs with skill sets, bec

In a recent LinkedIn Live conversation I had with Zvi Baida, CCO at Shufersal, one of Israel’s large

In a conversation we recently had on my LinkedIn Live, I chatted with Dr. Philip Zimmerman, life coa

The LEGO brand has been a part of the legacy of all of our childhoods and according to Simone Sweene

In my conversation with Will Kingston, Incoming Director & Head of Financial Services (USA) at CLEAR

In this replay episode, we revisit a conversation with Yamini Rangan, Hubspot's first CCO and a 24-y

This episode is a replay of a popular conversation I had with Leslie Stretch, the President and CEO

“We are seeing less of a reliance on cold metrics and more on the people,” says Chip R. Bell, regard

In today’s conversation with Amy Shore, EVP and CCO at Nationwide, we’re discussing how one of the n

In my conversation with Joseph Michelli, speaker, author, and business consultant, we discuss his re

Donald Hicks, former VP of Operations at Twitter, discusses various tenets of his approach to leader

"The thing is, you're never done learning," says Michael Kuenne, in our conversation about aligning

In our recent Linkedin Live conversation, Aparna and I had an in-depth discussion about the holistic

I’m sharing a replay of the conversation I had with Dutta Satadip earlier this year when he was stil

Today’s conversation with Michelle Musgrove, Senior Vice President of Experience at AARP, is chock f

As we all take this time to relax and express gratitude for the many things in our lives that are wo

As we know, the hospitality industry has been hit particularly hard by the pandemic, so it was inter

In this interview, I am joined with none other than Simon T. Bailey. Simon is a breakthrough strateg

Patti Phillips, CEO of Women's Leaders in College Sports, chats with me about the need for diversity

It was a pleasure for me to interview Chelsie Rae Lee, the Chief Revenue Officer at SnackNation for