“Let’s Talk Loyalty” is an industry podcast for loyalty marketing professionals. If you work in lo
In today's short show, we review our interview with Ali Cudby, author of "Keep your Customers" and M
In today's episode, we talk with one of the most creative and insightful practitioners in the lo
Today's guest, Tomasz Makaruk, holds a Ph D in Marketing and has spent more than a decade specialisi
In this short summary show, we look back on an interview with Mala Raj discussing the key statistics
In this episode, we explore the latest lessons from Virgin Red, the loyalty programme for the Virgin
Air Canada has reimagined their points promise, offering flexible and unique rewards unlike any othe
In this short summary show, I look back on my 2020 interview with Paul Smitton, CEO of Asia Miles wi
Being a professional loyalty professional can be a lonely job in a big corporation, but by growing o
Let's Talk Loyalty is growing in 2022 and I wanted to share a quick update with you about our newest
In this short summary show, I look back on an interview with Assistant Professor of Marketing at Emo
Hong Kong's Cathay Pacific Airways recently celebrated 75 years of flying, and in this episode, we h
In this short summary episode, I am looking back on an interview with George Mendes, Chief Officer C
Microsoft is one of the world’s most successful companies in technology, entertainment and in recent
In this short summary episode, I am looking back on a fascinating episode I conducted with Jonathan
Points for Good is a programme partner for brand loyalty programmes that allow customers to donate r
Yuu Rewards is the first coalition loyalty program ever launched in Hong Kong and we had the opportu
In this week's episode, we explore the launch of a customer reward program by Denmark's larg
BP is one of the world’s largest oil companies, operating service stations in nearly every corner of
The global loyalty landscape has dramatically shifted in the wake of the global pandemic. Customers
In this short summary episode, I looked back on an episode with two rising Epsilon executives, Tamar
