Are critics out of touch? You look at Rotten Tomatoes for instance and critics give Indy 5 a 69%(nice) while the audience gives it 88%! Does that mean the critics are wrong? I say it means they are looking for different things and in todays media landscape an aggregate score means nothing. But that leaves out another class of pseudo critic - the content creator; whose whole brand can be built on loving or hating "the thing".
And that presents a problem for audiences be it games or movies. If much of the content out there is built around tearing apart or overhyping - how do you just enjoy things anymore?