In this episode, CEO and Founder Zarina Bahadur of 123 Baby Box joins the discussion to unpack the challenges and strategies surrounding the company’s rapid growth and retention. She highlights the necessity of regular communication with customers, emphasizing its significance when dealing with failed payments.

The subscription market is changing. It’s vital to understand if cancellations are due to pricing or product quality. An important discussion point is the value of giving customers flexibility. This includes the option to pause subscriptions during tough times.

The dialogue underscores the role of top-notch customer service and genuine empathy in retention. Above all, treating customers with the same respect you expect for yourself, is fundamental for business success.

Resources Mentioned:

Zarina Bahadur -
https://www.linkedin.com/in/zarina-bahadur-14a907123/
123 Baby Box | LinkedIn -
https://www.linkedin.com/company/123babybox/
123 Baby Box | Website – Zarina’s company specializing in baby subscription boxes
http://www.123babybox.com/
Instagram: @123babybox – Stay updated with the latest offerings and news

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#SaaS #Subscriptions #SubscriptionBusiness #CustomerChurn #SubscriptionService

Customer-Centricity in Subscriptions with Zarina Bahadur at 123 Baby Box 29:14 Share

Subscriptions: Scaled - Online subscription services, Subscription business, SaaS subscriptions

Shownotes Transcript

Customer-Centricity in Subscriptions with Zarina Bahadur at 123 Baby Box