“Let’s Talk Loyalty” is an industry podcast for loyalty marketing professionals. If you work in lo
This is a summary of an already short show where I spoke about my predictions for the loyalty i
What are some innovative new ideas you could use to build consumer loyalty if you were brave enough
In this short episode, I summarise my discussion with Deon Olivier, a well-known loyalty expert in S
As the currency originally created and famously known as "Air Miles", Avios is now the loy
This episode of "Let's Talk Loyalty" summarises my top insights from British Gas Rewards - an award-
Recently voted one of the most innovative companies in Germany, Payback is a world-famous coalition
In this episode, I’m summarizing my interview with Selim Tanfous of KPMG, who shared insights from a
While marketers all agree that "data is the new oil", there are few brands that seem to be
This episode summarizes my interview with Niall Rooney, Loyalty Manager for British Airways Executiv
With so many loyalty professionals considering the potential for a paid loyalty proposition (also kn
In this episode, I’m summarizing my interview with Ciaran Kelly, who founded “Earth Rewards”, a loya
Like many retailers, Lagardere Travel Retail was badly impacted by the global pandemic in 2020, part
This short summary of my interview with Laura Cagnacci discusses exciting loyalty initiatives being
Puntos Colombia is the leading loyalty programme in Colombia with over 8 million members and it is t
In this episode, I share the key lessons and learnings from a report entitled “Why Do Loyalty Progra
Virgin Red is the exciting new loyalty programme launched to reward customers across the entire grou
This summary features the key lessons I learned from Jesper Østergaard, Managing Director of the 7-E
In early 2020, On Point Loyalty published a research report on the "Top 100 Most Valuable Airline Lo
This episode of "Let's Talk Loyalty" reviews some of the fascinating insights from my interview with
As the platform powering loyalty programmes for Walgreens, Dell, Marriott Hotels and many others, Ep
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