“Let’s Talk Loyalty” is an industry podcast for loyalty marketing professionals. If you work in lo
As the largest luxury retailer in the Middle East, the Chalhoub Group is a premium concept, represen
With over twenty years leading loyalty initiatives in the Middle East region for Collinson, today
The need for retailers to adopt digital technology was unexpectedly accelerated in March 2020 as the
This episode of "Let's Talk Loyalty" focuses on insights and emerging trends across AP
This short show summarises the insights I learned from Amanda Cromhout, founder of the Truth loyalty
Loyalty programmes inevitably require considerable investment to build, manage and optimise, and wit
In this episode of “Let’s Talk Loyalty”, I summarise the great conversation I had in 2020 with Phil
With over fourteen years in loyalty and consulting roles from a technology perspective, Bart Demczuk
As one of the largest airlines in the world, Emirates Airline last year celebrated the 20th annivers
"For Love or Money 2021" is a powerful, independent and comprehensive research report on customer vi
In this short episode, I showcase my partnership with my friends in "The Wise Marketer™" - the world
As Australia's top online pure-play beauty retailer, Adore Beauty has had incredible growth and succ
My favourite loyalty stories are programs or platforms that serve a higher purpose that benefit us a
South Africa is famous for the innovative "shared value" business model that has created e
This short show is an introduction to CX – or “customer experience” - a field that has exploded in r
Today's episode is a summary of my interview with Sarah Richardson, Founder of the Australian Loyalt
Film, music and games are all assets that loyalty programme owners can leverage to drive emotional e
Dr Anil Pillai is a human engagement expert, with experience advising some of the world's top f
Running a loyalty programme can be challenging in many ways so who can you turn to for advice, a sec
As the world's first ever airline alliance, the Star Alliance is an extra-ordinary example of h
