“Let’s Talk Loyalty” is an industry podcast for loyalty marketing professionals. If you work in lo
Arsenal is one of the most successful football clubs in English football history, having played in t
With over 7 million members, Etihad Guest is the loyalty program for Etihad Airways, the nation
A wide-ranging conversation with L'Oréal's new Director of Loyalty for their Luxe Division, Alyssa C
How do you differentiate one hotel brand in such an ultra-competitive industry? By focusing on
What a wonderful opportunity to reflect on the impact of the global pandemic on the Emirates Skyward
Dell is one of the world's best known computer companies, with a laser focus on driving clear a
As a leading loyalty expert in New Zealand Phil Devlin has a fascinating career spanning Air New Zea
This episode features insights from a truly "global voice of loyalty". Based in India, Kunal Mohiu
With consumer distrust at an all-time high, marketers are increasingly concerned about their ability
The "subscription" business model promises predictable recurring revenue and increased customer life
As the world emerges from the dramatic effects of the pandemic, the airline industry is entering a p
This episode is a short summary of my conversation with Dr David Cox, a loyalty practitioner who als
With over 18 million members around the world, Flying Blue is the frequent flyer programme for both
Rob Markey is the one of the world's leading authorities on customer loyalty. Together with Fr
South African consumers who engage in loyalty programmes are fascinating to understand and this show
Today's show summarises my interview and insights with Bryan Pearson, former CEO of LoyaltyOne, who
Rob Burgess is well known for creating the UK's most popular frequent flyer website Head for Points,
As loyalty marketers, it's essential that we have access to both the financial models and the financ
Voted the number one loyalty programme in New Zealand, AA Smartfuel is a fascinating loyalty program
In 2017, the UK country's largest broadcaster Sky TV, launched its VIP programme, the first tenure-b
