As part of the submissions for the inaugural UC Awards we spoke to award nominee ZaiLab about their year so far, the main industry trends impacting them, and their plans for 2019. Asonele Kotu, Head of PR and Events for ZaiLab, is Patrick's guest on the podcast to discuss an incredibly busy year in one of the world's most innovative and disruptive companies. ZaiLab launched their 100% cloud-cased, pay-as-you-go contact centre platform earlier this year so expanding their footprint and raising brand awareness has been their main focus. ZaiLab have ambitious plans for the future so we hear what they have instore for 2019 and beyond.
