cover of episode 88. Best of: Leading From Home – How to Create the Right Environment for Communication

88. Best of: Leading From Home – How to Create the Right Environment for Communication

2023/5/2
logo of podcast Think Fast, Talk Smart: Communication Techniques

Think Fast, Talk Smart: Communication Techniques
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Jonathan Levav：研究表明，人们的决策会受到情境因素的影响，例如决策的顺序和决策者的心理状态。在进行多次决策时，决策者会因为心理能量的消耗而简化决策过程，这会影响决策的质量。因此，有效的沟通需要管理信息和决策的累积效应，并根据听众的心理状态调整沟通方式，例如在课堂教学中穿插练习或休息时间，以避免听众因信息过载而产生疲劳。在远程办公环境中，领导者需要重新定义工作场所的规范、非语言暗示，并创造促进创新和创造力的环境。 为了让想法被注意到，需要进行比较性评估，突出优势，并注意沟通的简洁性，避免过度劝说。人们的价值评估是比较性的，因此需要了解人们将你的想法与什么进行比较，并引导人们进行有利的比较。同时，人们更倾向于选择更容易理解和判断的事物，因此在沟通中要突出优势，并使信息简洁明了。 Matt Abrahams: 作为一名沟通教师，Matt Abrahams 强调了了解听众需求的重要性，并指出有效的沟通不仅仅是传递信息，更要考虑到听众的心理负担。他认同 Levav 教授的观点，并将其应用于教学和家庭生活中。他还讨论了在小组展示中，如何通过差异化来避免与他人进行直接比较。此外，他还强调了在沟通中，要区分被喜欢和被尊重的区别，避免为了迎合所有人而牺牲自身的原则。

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Jonathan Levav discusses the challenges and strategies of leading from home, emphasizing the importance of managing cumulative decisions and information to enhance communication effectiveness.

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*This episode of Think Fast, Talk Smart recently won "Best Business Podcast Episode)" at the 2023 Webby Awards. *

“You’re not going to hit the mark with everybody, but you still need to be mindful of everybody,” says Jonathan Levav, a professor of marketing at Stanford Graduate School of Business. “That’s critical to create an environment where communication is effective.”

In this podcast episode, Levav) sits down with podcast host Matt Abrahams to talk about how to lead from home and how to foster an environment for creativity, innovation, and collaboration.

It’s not just maintaining a company culture, it’s about establishing what that culture is online, Levav says. “How can you encourage those serendipitous conversations that tend to happen in person?”

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