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In one of our most popular episodes, professor of Marketing Baba Shiv shares his research on how emotions affect decision making. Knowing this, and applying techniques to help guide our audience through information and emotion, can help us make our messages stick. In this best-of episode we've included extra footage from Matt Abrahams's conversation with Shiv from November of 2020 that touches on how to best approach writing emails.

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74. Rethink: How Emotion Shapes Our Communication, Decisions, and Experiences 33:07 Share

Think Fast, Talk Smart: Communication Techniques

Shownotes Transcript

74. Rethink: How Emotion Shapes Our Communication, Decisions, and Experiences