cover of episode 68. Directive vs. Dialogue: Communicating Better as a Leader

68. Directive vs. Dialogue: Communicating Better as a Leader

2022/9/27
logo of podcast Think Fast, Talk Smart: Communication Techniques

Think Fast, Talk Smart: Communication Techniques
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John Levin
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Matt Abrahams
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John Levin: 领导者的沟通随着职业发展而变化，从教授时期清晰地传达研究信息，到担任院长后更注重与人建立联系、激励和鼓舞他人，以及在复杂情况下提供清晰的信息并维护团队凝聚力。他强调沟通是一门需要不断练习和提升的技巧，在疫情期间，他通过发送周报，及时提供信息，并通过分享个人经历和感受来维护团队的联系和士气。他还谈到在面对挑战和模糊性时，领导者需要在清晰表达自身观点和机构价值观的同时，也要留出空间让员工形成自己的观点并进行讨论和辩论，这需要在信息传达和情感维度的平衡。 Matt Abrahams: 作为访谈者，Matt Abrahams 提出问题，引导 John Levin 分享其在不同领导角色中的沟通经验和感悟，并对 John Levin 的观点进行总结和补充。他强调了领导者在沟通中需要平衡热情和个人化表达与强势和果断的姿态，以及在信息传达中考虑人们的情感需求。他还探讨了商学院如何教育学生思考资本主义及其面临的挑战，以及商学院在引导更广泛的社会对话中的作用。

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Leaders face the challenge of being clear and directive while also allowing space for discussion and debate. This balance is crucial for effective communication.

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As the dean of Stanford Graduate School of Business, Dean Jon Levin knows the importance of crafting the right message and sharing it in the right way. But, as he says, one of the biggest challenges for any leader is to know what to communicate, and how. 

How do leaders strike the balance between being clear and directive, and as Levin says, “leaving space for people to form their own opinions, to discuss ideas, to debate”? He joins host and lecturer of strategic communications Matt Abrahams to discuss on this episode of Think Fast, Talk Smart.

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