When that phone rings at the front desk, your schedule is packed, and your patient's story is unfolding, does your team know how to handle it? This was a system that took YEARS for our team to develop because we wanted to be able to appropriately care for our patients without a constant overwhelm of our clinical team. That balance is delicate but when you finally figure it out, it takes so much stress off the shoulders of your admin team and yourself. Today we will discuss:

What information you need to collect over the phone.
What types of emergencies take priority and what to tell the patient.
Ways to communicate to the dentist without constant interruptions.

Have you ever wanted to try your own team TRAINING DAY, but not sure where to start? Grab our FREE Amazing Race Starter Pack for templates and topic ideas to get your team motivated! Click the LINK HERE!

IF YOU want a DEEPER DIVE, we have just the thing! We have recently launched our 6 Module Modern Dentist Challenge! Here we provide more insight into ALL the systems I use at my office and how we make it happen. For more info, Click HERE!

As always, I would LOVE and appreciate if you would RATE and REVIEW this podcast and don’t forget it TAG me @drpeggybown on IG and please remember to hit the FOLLOW button!

All episodes are now available on YouTube in 2023.Thank you so much for listening!

Peggy xox

Patient Screening: What Qualifies as an Emergency? 22:25 Share

The Truth About Dentistry

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Patient Screening: What Qualifies as an Emergency?