Ryanair is suing a passenger for €15,000 to cover costs incurred after the passenger's disruptive behavior forced a flight from Dublin to Lanzarote to divert and stop in Porto. The airline aims to reinforce its zero-tolerance policy against disruptive behavior on flights and send a strong message that such actions will not be tolerated.
Pádraig O'Ceidigh supports Ryanair's decision for two key reasons: first, to ensure staff can work in a professional and safe environment, as they bear the brunt of such disruptions. Second, safety is the top priority in aviation, and disruptive behavior compromises this, making it essential to take strong action.
Flight crew face significant challenges, including the inability to escape or call for immediate help in a confined space. Unruly passengers can be physically intimidating, and crew members often feel vulnerable. For example, Marisa Mackle recounted an incident where a passenger tried to strangle another, requiring intervention from other passengers and leading to a diversion and legal consequences.
Drugs and alcohol are significant contributors to passenger misbehavior. Drugs, often taken before boarding, can cause unpredictable and dangerous behavior. Alcohol, while more detectable, can also lead to issues, especially when combined with prescription medication. Crew members have found needles in plane toilets, highlighting the severity of the problem.
Pádraig O'Ceidigh believes alcohol should not be sold on flights, particularly short-haul ones, as it contributes to disruptive behavior. However, Marisa Mackle notes that limiting alcohol sales is challenging due to its profitability for airlines. Both agree that passengers must take responsibility for their actions, but stricter measures could help mitigate risks.
Passengers who misbehave on flights can face both criminal and civil penalties. Airlines are required to report threats and violence, and disruptive passengers may be banned from future flights. In extreme cases, such as physical assault, criminal charges can be pursued, as seen in an incident where a passenger broke a captain's nose and was subsequently arrested.
Disruptive behavior can lead to flight diversions, delays, and additional costs for airlines, such as accommodation and rerouting. Other passengers lose valuable time, and their travel plans are disrupted through no fault of their own. Ryanair's €15,000 lawsuit reflects only a fraction of the actual costs incurred in such situations.
Ryanair have just announced that they’re going to be suing a passenger after their behaviour forced a flight from Dublin to Lanzarote to divert and stop in Porto. The company is seeking damages of €15,000 to pay for costs associated with the unexpected stop. But, should they take the passenger to court?
Joining Kieran to discuss is Padraig O’Ceidigh, the former owner of Aer Arann and Aer Lingus Regional and Marisa Mackle, a former Air Hostess and author of ‘Confessions of an Air Hostess’.