The Princess of Wales is at the centre of a media storm. Statements from Kensington Palace and the release of an edited family photo have only spurred further rumour and speculation about her health and her absence from public life. In this episode we ask how the royal family’s publicity team handles major stories like this one, how the British monarchy is adapting to the 21st Century media landscape, and why people are so interested in the royals’ private lives.

Our presenter Adam Fleming is joined by BBC Royal Correspondent Daniela Relph and Simon Lewis, the former communications secretary to Queen Elizabeth, now co-presenter of the BBC podcast “When It Hits the Fan”.

The Global Story brings you trusted insights from BBC experts around the world. We want your ideas, stories and experiences to help us understand and tell The Global Story. Email us at theglobalstory@bbc.com. You can also message us or leave a voice note on WhatsApp on +44 330 123 9480. #TheGlobalStory

This episode was made by Peter Goffin and Beth Timmins. The technical producers were Emma Crowe and Hannah Montgomery. The assistant editor is Sergi Forcada Freixas and the senior news editor is Jonathan Aspinwall.

Kate Middleton: A palace PR crisis 25:59 Share

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Kate Middleton: A palace PR crisis