How can solo and small firm lawyers most effectively leverage outsourcing, in particular, the job of answering phone calls? I interview Diana Stepleton, the VP of Partner Engagement at Ruby Receptionists, about the service that Ruby actually provides to its customers. (Hint it goes far beyond the obvious aspect of answering phones in a professional way).

General Resources

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Episode Credits

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Episode 34: Interview with Diana Stepleton 35:40 Share

The 80/20 Principle

Shownotes Transcript

Episode 34: Interview with Diana Stepleton