Over the holidays, thousands of passengers were left stranded or delayed when Southwest Airline’s outdated re-booking software broke down. Who can be held accountable, and why don’t airlines invest more in their own infrastructure?

Guest: Heather Tal Murphy, business and technology reporter for Slate.

Host: Mary C. Curtis

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What Next TBD: Will Southwest Be Held Accountable? 31:47 Share

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What Next TBD: Will Southwest Be Held Accountable?