Why customer service is the key to building lasting relationships, turning first-time customers into raving fans, and scaling your business to the next level.

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Great customer service is the key to growing your business! Hear my tips for creating a customer service experience that keeps your clients coming back.

Today, I cover:

(3:01) The quick backstory of our customer service nightmare in Italy
(8:28) Why you should always acknowledge and validate your customer’s feelings
(11:13) The importance of providing clear next steps to your customers
(13:17) Tips for maintaining proactive follow-ups
(15:29) How to turn a negative experience into a positive one with a “surprise and delight”
(17:35) What you should include in your customer service playbook
(21:40) Using customer feedback to grow your business

Listen in because while your marketing brings them in, exceptional service keeps them coming back, my friend!

Resources Mentioned in the Episode

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#712: Dealing with Disaster in Italy: 4 Ways I’m Transforming my Customer Support Strategy After an Overseas Ordeal 32:40 Share

Online Marketing Made Easy with Amy Porterfield

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#712: Dealing with Disaster in Italy: 4 Ways I’m Transforming my Customer Support Strategy After an Overseas Ordeal