12. ResearchOps (feat. Kara Pernice, Sr. VP at NN/g)
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One might think user research gets easier when there are more people available to do it; but managing research initiatives at scale can be a difficult task in itself. In this episode, Kara Pernice, Senior VP at NN/g shares her experience and insights about managing UX research operations.

Kara Pernice's Articles and Videos) (NN/g bio) 

NN/g courses and articles referenced in this episode:

• ResearchOps) (UX certification course) 

• ResearchOps) (article) 

• Research Repositories for Tracking UX Research and Growing Your ResearchOps) (article) 

• Design Systems 101) (article)

• DesignOps) (UX certification course) 

Research repository tools mentioned:

• Dovetail)

• Consider.ly)

• Airtable) 

Other ResearchOps pioneers and communities:

• Kate Towsey's Work) (articles on Medium)

• Leveling up your Ops and Research — a strategic look at scaling research and Ops) (by Brigette Metzler)

• ResearchOps Community) (and Slack channel))

...and if you were curious what research papers launched Kara into her UX career, here are two of them:

• Nielsen, J. (1990). Big paybacks from 'discount' usability engineering. IEEE Software 7, 3 (May), 107-108.

• Nielsen, J. (1992). Finding usability problems through heuristic evaluation. Proc. ACM CHI'92 (Monterey, CA, 3-7 May), 373-380.