10. On Delight, Emotion, and UX - Flipping the Script with UX Specialists Therese Fessenden & Rachel Krause
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To celebrate our first podcast milestone, we flipped the script. NN/g UX Specialist Rachel Krause guest-hosts this episode, and interviews host Therese Fessenden about the concept of "delight" in user experience: what it is, why the pursuit of delight can often be a short-sighted and misunderstood endeavor, and how a more holistic approach to interpreting and anticipating user needs can more reliably lead to an experience that delights beyond a single interaction.

Read more about the hosts: 

• Therese Fessenden's Articles & Videos) (NN/g bio)

• Rachel Krause's Articles & Videos) (NN/g bio)

Free resources cited in this episode:

• A Theory of User Delight: Why Usability Is the Foundation for Delightful Experiences)** **(free article)

• Design for Emotion )(by Daniel Ruston, UX Lead at Google Design)

• Principles of Emotional Design)** **(Intuit case study by Garron Engstrom)

• How Delightful! 4 Principles for Designing Experience-Centric Products) (Autodesk MLP case study by Maria Giudice)

• Research: Perspective-Taking Doesn’t Help You Understand What Others Want) (HBR article by Tal Eyal, Mary Steffel, Nicholas Epley)

• Harvard Psychiatrist Identifies 7 Skills to Help You Get Along With Anybody)** **(Inc. article by Carmine Gallo about Helen Riess' work)

Other resources cited in this episode:

• Emerging Patterns in Interface Design) (UX Certification course)

• Persuasive and Emotional Design) (UX Certification course)

• DesignOps: Scaling UX Design and User Research) (UX Certification course)

• Designing for Emotion** by Aarron Walter**) (book)