The next normal demands resilience, flexibility, and agility. Join us on www.McKinseyTalksOperations
At the end of 2023, the final podcast of McKinsey Talks Operations concluded that there was no norma
New opportunities are coming for organizations to use procurement for a competitive edge and a drive
Organizations are striving to maintain operational excellence amidst rapid digital transformation, y
Companies worldwide are eager to adopt Fourth Industrial Revolution (4IR) technologies to boost both
Enterprises are looking to Global Capability Centers (GCCs) as critical innovation hubs to stay ahea
In this episode of McKinsey Talks Operations, host Daphne Luchtenberg talks with McKinsey’s Julian S
With the coming of age of Gen Z—both as customers and new entrants to the workforce—customer demands
Achieving operational excellence takes practice. But in high stakes operations, practice could prove
As 2023 draws to a close, it has become increasingly apparent that there is no ‘normal’ for Operatio
Generative AI is continuing to dominate C-suite conversations across sectors. Organizations are star
Join us in this episode of "McKinsey Talks Operations" as host Daphne Luchtenberg sits down with sen
The manufacturing sector and associated operations have the power to drive an economy forwards. This
Zero-basing could be said to have an image problem, with a perceived sole focus on cost-cutting. Thi
In this episode of McKinsey Talks Operations, recorded at McKinsey’s recent CFO forum in partnership
Join host Daphne Luchtenberg in a robust discussion with industry leaders Chris Smith and Richard Ca
Join Radu Palamariu and Knut Alicke on McKinsey Talks Operations as they share anecdotes from the wr
What is operational excellence? And how can a renewed focus on this approach contribute to success i
We’re exploring the concept of ‘skinny design’ and its potential benefits for consumers, retailers,
It’s been a year since the McKinsey Talks Operations podcast launched, and during that time there’s
What do customers really want from their contact centers? A number of myths about areas including sp
