Key insights from Fred Reichheld), a legend of the industry. As the creator of the “Net Promoter System”, Fred Reichheld is a true legend in the loyalty industry. His career spans 44 years as a consultant, author of four best-selling books and an internationally-renowned speaker on loyalty.
Tom Peace), from The Loyalty People), shares his thoughts on Fred’s latest book called “Winning On Purpose – The Unbeatable Strategy of Loving Customers”) – which features some profound new ideas on the very fundamentals of how we do business.
Hosted by Tom Peace
Show Notes :
**1) **Fred Reichheld)
2) Tom Peace)
**3) **Loyalty People)
**4) **#167:Fred Reichheld - Loyalty Industry Legend - Launches "Winning On Purpose - the Unbeatable Strategy of Loving Customers")
**5) **"Winning on Purpose: The Unbeatable Strategy of Loving Customers")
