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No time for a full podcast?

Then check out the shortcast of our episode: From Idea To Strategy: How The Consultancy Gobeyond Partners Finds Out What Your Service Center Needs with Ludger Strom!

In this summary, you will find our top 3 highlights from the episode:

1. Three advantages of leading a family owned consultancy like Insentis
2. The magic formula for winning projects
3. A 2-step way to hire the right people

About Ludger:
After graduating in Geography and German Studies, Ludger Strom has been working in the customer experience and contact centre industry for 25 years, about half of that as a management consultant. Since October 2020 he is responsible for building up Gobeyond Partners in DACH. How Ludger describes himself: I'm a family man, a Sweden fan, a Vespa rider, a gravel biker as of late – and of course an enthusiast for excellent customer journeys.

Find Ludger on LinkedIn: https://www.linkedin.com/in/ludger-strom-9426b1/
Ludger's business book recommendation:
Good To Great: Why Some Companies Make the Leap... and Others Don't – Jim Collins https://amzn.to/3BDMmfo
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About Gobeyond Partners:
Gobeyond Partners is a new type of consulting firm that partners with its clients to solve complex customer journey challenges; helps break down organisational silos and delivers a fully connected omnichannel experience. By combining deep sector expertise with an award-winning approach to client service and value, Gobeyond Partners brings its clients’ transformation vision to life. Gobeyond Partners’ people understand what it takes to deliver great customer experience.

Website: https://www.gobeyondpartners.com/
Industry: Analytics, Consulting, Management Consulting
Company size: 251-500
Headquarters: Oxford, Oxfordshire, United Kingdom
Founded: 2017
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About the host, Sammy:
Sammy and SAWOO enable you to drive recruiting & employer branding via your hiring managers on LinkedIn.

We can help you:
- Speed up hiring
- Reduce hiring costs
- Create an authentic Employer Brand
- Create a Talent Pool that you can tap into any time

Get in touch with Sammy on LinkedIn: https://www.linkedin.com/in/sammygebele/

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Past guests on the LEADERS IN CONSULTING show include: Dr. Stefan Sambol, Dr. Andreas Baader and Rainer Majcen, Friederich von Hurter, Peter Feldmeier, Alexander Kainer, and many more.

Shortcast: From Idea To Strategy: How The Consultancy Gobeyond Partners Finds Out What Your Service Center Needs – with Ludger Strom 08:52 Share

LEADERS IN CONSULTING

Shownotes Transcript

Shortcast: From Idea To Strategy: How The Consultancy Gobeyond Partners Finds Out What Your Service Center Needs – with Ludger Strom