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What are the benefits of a "Strategy First" approach, with a focus on customer's needs instead of tools?

Ludger Strom, Managing Director for DACH at Gobeyond Partners, lets Sammy in on his experiences, and shares his successful customer philosophy.

What's in it for you:

1. The benefits of looking at the customer's needs instead of tools
2. How Ludger won his first client for Gobeyond Partners
3. Ludger’s simple formula to build trust to win and successfully work with clients
4. How Gobeyond Partners leverages social media to grow their consultancy & enhance customer experience
5. How Ludger uses physical events to build personal connections with customers & peers

About Ludger:
After graduating in Geography and German Studies, Ludger Strom has been working in the customer experience and contact centre industry for 25 years, about half of that as a management consultant. Since October 2020 he is responsible for building up Gobeyond Partners in DACH. How Ludger describes himself: I'm a family man, a Sweden fan, a Vespa rider, a gravel biker as of late – and of course an enthusiast for excellent customer journeys.

Find Ludger on LinkedIn: https://www.linkedin.com/in/ludger-strom-9426b1/
Ludger's business book recommendation:
Good To Great: Why Some Companies Make the Leap... and Others Don't – Jim Collins https://amzn.to/3BDMmfo
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About Gobeyond Partners:
Gobeyond Partners is a new type of consulting firm that partners with its clients to solve complex customer journey challenges; helps break down organisational silos and delivers a fully connected omnichannel experience. By combining deep sector expertise with an award-winning approach to client service and value, Gobeyond Partners brings its clients’ transformation vision to life. Gobeyond Partners’ people understand what it takes to deliver great customer experience.

Website: https://www.gobeyondpartners.com/
Industry: Analytics, Consulting, Management Consulting
Company size: 251-500
Headquarters: Oxford, Oxfordshire, United Kingdom
Founded: 2017
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About the host Sammy:
Sammy and SAWOO enable you to drive recruiting & employer branding via your hiring managers on LinkedIn.

We can help you:
- Speed up hiring
- Reduce hiring costs
- Create an authentic Employer Brand
- Create a Talent Pool that you can tap into any time

Get in touch with Sammy on LinkedIn: https://www.linkedin.com/in/sammygebele/

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Past guests on the LEADERS IN CONSULTING Show include: Dr. Stefan Sambol, Dr. Andreas Baader and Rainer Majcen, Friederich von Hurter, Peter Feldmeier, Alexander Kainer, and many more.

Ep 19 - Ludger Strom - From Idea To Strategy: How The Consultancy Gobeyond Partners Finds Out What Your Service Center Needs 49:08 Share

LEADERS IN CONSULTING

Shownotes Transcript

Ep 19 - Ludger Strom - From Idea To Strategy: How The Consultancy Gobeyond Partners Finds Out What Your Service Center Needs