On this episode, George Hanson, the Chief Digital Officer at Mattress Firm, discusses how innovative technologies are revolutionizing the retail space and enhancing customer satisfaction. He emphasizes the importance of starting with customer needs and finding ways to transition from online to in-store experiences as seamlessly as possible. Plus, he talks about the central role of retail associates in the customer experience and the need to provide them with the tools and technology they need to succeed.
Tune in to learn:
- The Role of Sleep Experts in the Mattress Industry
- The Need to Preserve Human-to-Human Relationships in Retail
- The Importance of Building Trust and Transparency in the Age of AI
- How to Create a Seamless Online-to-Offline Experience
- How To Improve Sleep Health with Data-Driven Insights
- Why You Should Be Mastering the Art of Better Sleep
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