cover of episode Retention, Dunning and Revenue Recovery with Kristen Vandendriessche at Optimized Payments and Kevin Salerno at Newfold Digital

Retention, Dunning and Revenue Recovery with Kristen Vandendriessche at Optimized Payments and Kevin Salerno at Newfold Digital

2024/1/22
logo of podcast Subscriptions: Scaled - Online subscription services, Subscription business, SaaS subscriptions

Subscriptions: Scaled - Online subscription services, Subscription business, SaaS subscriptions

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On this episode, we dive into retention and revenue recovery in subscription-based businesses with the help of our guests, Kevin Salerno) at Newfold Digital) and Kristen Vandendriessche) at Optimized Payments).

 

Key Takeaways:

(01:28) The impact of retention in subscription businesses.

(03:51) An in-depth look at churn in subscription models, and strategies to manage it effectively.

(09:06) Technical causes of involuntary churn and methods to improve payment collection.

(16:36) The benefits and necessity of having multiple payment processors for successful payment authorizations.

(24:11) Innovative strategies for simplifying customer payment updates and enhancing the recovery process.

(31:02) The legal and regulatory considerations in payment recovery and retention strategies.

 

Resources Mentioned:

Kevin Salerno -)https://www.linkedin.com/in/kevin-salerno-156530/

Newfold Digital | LinkedIn -)https://www.linkedin.com/company/newfold/

Newfold Digital | Website -)https://newfold.com/

Kristen Vandendriessche -)https://www.linkedin.com/in/kristen-vandendriessche-pcip-7b16924/

Optimized Payments | LinkedIn -)https://www.linkedin.com/company/optimized-payments/

Optimized Payments | Website -)https://optimizedpayments.com/

Ready to get started with Rebar?

Head to rebartechnology.com) or email [email protected]) to schedule a call today.

 

#SaaS #Subscriptions #SubscriptionBusiness #CustomerChurn #SubscriptionService