Shortcast: From Idea To Strategy: How The Consultancy Gobeyond Partners Finds Out What Your Service Center Needs – with Ludger Strom
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No time for a full podcast? Then check out the shortcast of our episode: From Idea To Strategy: How The Consultancy Gobeyond Partners) Finds Out What Your Service Center Needs with Ludger Strom)!In this summary, you will find our top 3 highlights from the episode:1. Three advantages of leading a family owned consultancy like Insentis2. The magic formula for winning projects3. A 2-step way to hire the right peopleAbout Ludger):After graduating in Geography and German Studies, Ludger Strom has been working in the customer experience and contact centre industry for 25 years, about half of that as a management consultant. Since October 2020 he is responsible for building up Gobeyond Partners in DACH. How Ludger describes himself: I'm a family man, a Sweden fan, a Vespa rider, a gravel biker as of late – and of course an enthusiast for excellent customer journeys.Find Ludger on LinkedIn: https://www.linkedin.com/in/ludger-strom-9426b1/) Ludger's business book recommendation: Good To Great: Why Some Companies Make the Leap... and Others Don't – Jim Collins https://amzn.to/3BDMmfo)    __________About Gobeyond Partners):Gobeyond Partners is a new type of consulting firm that partners with its clients to solve complex customer journey challenges; helps break down organisational silos and delivers a fully connected omnichannel experience. By combining deep sector expertise with an award-winning approach to client service and value, Gobeyond Partners brings its clients’ transformation vision to life. Gobeyond Partners’ people understand what it takes to deliver great customer experience.Website: https://www.gobeyondpartners.com/)Industry: Analytics, Consulting, Management ConsultingCompany size: 251-500Headquarters: Oxford, Oxfordshire, United KingdomFounded: 2017__________About the host, Sammy):Sammy and SAWOO enable you to drive recruiting & employer branding via your hiring managers on LinkedIn. We can help you:- Speed up hiring - Reduce hiring costs - Create an authentic Employer Brand- Create a Talent Pool that you can tap into any timeGet in touch with Sammy on LinkedIn: https://www.linkedin.com/in/sammygebele/)__________Past guests on the LEADERS IN CONSULTING show) include: Dr. Stefan Sambol, Dr. Andreas Baader and Rainer Majcen, Friederich von Hurter, Peter Feldmeier, Alexander Kainer, and many more.