Ep 19 - Ludger Strom - From Idea To Strategy: How The Consultancy Gobeyond Partners Finds Out What Your Service Center Needs
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What are the benefits of a "Strategy First" approach, with a focus on customer's needs instead of tools?Ludger Strom), Managing Director for DACH at Gobeyond Partners), lets Sammy )in on his experiences, and shares his successful customer philosophy.What's in it for you:1. The benefits of looking at the customer's needs instead of tools2. How Ludger won his first client for Gobeyond Partners3. Ludger’s simple formula to build trust to win and successfully work with clients4. How Gobeyond Partners leverages social media to grow their consultancy & enhance customer experience5. How Ludger uses physical events to build personal connections with customers & peersAbout Ludger):After graduating in Geography and German Studies, Ludger Strom has been working in the customer experience and contact centre industry for 25 years, about half of that as a management consultant. Since October 2020 he is responsible for building up Gobeyond Partners in DACH. How Ludger describes himself: I'm a family man, a Sweden fan, a Vespa rider, a gravel biker as of late – and of course an enthusiast for excellent customer journeys.Find Ludger on LinkedIn: https://www.linkedin.com/in/ludger-strom-9426b1/)Ludger's business book recommendation:Good To Great: Why Some Companies Make the Leap... and Others Don't – Jim Collins https://amzn.to/3BDMmfo)__________About Gobeyond Partners):Gobeyond Partners is a new type of consulting firm that partners with its clients to solve complex customer journey challenges; helps break down organisational silos and delivers a fully connected omnichannel experience. By combining deep sector expertise with an award-winning approach to client service and value, Gobeyond Partners brings its clients’ transformation vision to life. Gobeyond Partners’ people understand what it takes to deliver great customer experience.Website: https://www.gobeyondpartners.com/)Industry: Analytics, Consulting, Management ConsultingCompany size: 251-500Headquarters: Oxford, Oxfordshire, United KingdomFounded: 2017__________About the host Sammy):Sammy and SAWOO enable you to drive recruiting & employer branding via your hiring managers on LinkedIn.We can help you:- Speed up hiring- Reduce hiring costs- Create an authentic Employer Brand- Create a Talent Pool that you can tap into any timeGet in touch with Sammy on LinkedIn: https://www.linkedin.com/in/sammygebele/)__________Past guests on the LEADERS IN CONSULTING Show) include: Dr. Stefan Sambol, Dr. Andreas Baader and Rainer Majcen, Friederich von Hurter, Peter Feldmeier, Alexander Kainer, and many more.