Q&A With Tommy - Refining Training Programs to Recruit and Retain A-Players
The Home Service Expert Podcast
Key Insights
Why is employee accountability crucial for business success?
Employee accountability ensures that each team member is responsible for their goals and commitments, fostering a culture of ownership and performance. This leads to better outcomes and a more aligned team.
How does Tommy Mello ensure his employees stay committed to their goals?
Tommy ties employee commitments not just to company KPIs but also to personal growth areas like physical health, faith, family, and future knowledge. This holistic approach keeps employees motivated and committed.
What role does leadership play in setting a positive example for employees?
Leadership sets the tone by demonstrating preparedness, cleanliness, and commitment. When leaders show up prepared and organized, employees tend to follow suit, creating a more efficient and focused work environment.
Why does Tommy Mello emphasize the importance of celebrating wins in the workplace?
Celebrating wins boosts morale and reinforces positive behavior. It helps employees recognize their achievements and feel valued, which is crucial for maintaining high performance and retention.
How does Tommy Mello plan to improve employee recognition and feedback in his company?
Tommy plans to start meetings with positive feedback, increase personal calls and texts to employees, and create detailed manuals for each role to ensure consistent recognition and development.
What advice does Tommy Mello give for hiring the right attorneys for building an EIP structure?
Tommy recommends not skimping on legal fees for equity incentive programs, suggesting that expensive, experienced lawyers are necessary to avoid legal pitfalls and ensure the structure is sound.
How does Tommy Mello suggest handling competition from former employees?
Tommy believes that providing a superior work environment, including better pay, equity, training, and benefits, can deter employees from leaving to start their own competing businesses.
What is Tommy Mello's strategy for expanding into new markets?
Tommy suggests investing heavily in branding and marketing in the first year of entering a new market, even if it means operating at a loss initially, to build a strong reputation and customer base.
Why does Tommy Mello believe that service agreements should be the last thing a business focuses on?
Tommy argues that service agreements are complex and should only be pursued once a business has perfected other aspects like high conversion rates, high average tickets, and strong customer retention.
How does Tommy Mello plan to scale his business in 2025?
Tommy plans to hire the best consultants and vendors, demand more from them, and focus on offboarding underperforming vendors quickly to ensure the company meets its ambitious goals.
Chapters
- Employees should be accountable to themselves and their goals.
- Commitment is key to maintaining accountability.
- Personal development and goal setting are integral to accountability.
Shownotes Transcript
