BE 334: Rebuild or Carry On? How to Maintain Business Relationships
Business English from All Ears English
Deep Dive
What is the main topic of Business English Podcast Episode 334?
The main topic is how to maintain or rebuild business relationships after an awkward or uncomfortable encounter, focusing on strategies for professional communication.
What specific situation does the listener Kate from Taiwan face?
Kate needs to make a phone call to a native English speaker she had an intense business encounter with previously. They were both bidding on the same transaction, and now she needs to ask for their assistance, making the call seem random and potentially awkward.
What advice is given for handling an awkward phone call in a business context?
The advice is to keep the call professional, avoid bringing up past issues unless necessary, and focus on the current task. If the relationship is ongoing, address lingering tension only if it becomes apparent during the conversation.
What are the three steps suggested for starting a phone conversation after an uncomfortable encounter?
The three steps are: 1) Greeting (e.g., 'Hi, nice to speak to you again'), 2) Brief mention (e.g., 'It's been a while since we last spoke'), and 3) Moving on (e.g., 'I'm calling to ask about the new marketing strategy').
Why is it important to listen carefully during an awkward business call?
Listening carefully helps gauge the other person's feelings and reactions, allowing you to pivot the conversation appropriately. It ensures you address any lingering tension if needed or move on professionally if the issue is resolved.
What example of an awkward workplace scenario is discussed in the role play?
The role play involves a situation where one person was promoted above the other, causing initial awkwardness. The caller acknowledges the change in hierarchy but focuses on the other person's value and seeks their opinion on upcoming marketing material.
What is the key takeaway for handling business relationships after an awkward encounter?
The key takeaway is to prioritize professionalism, listen carefully to the other person's reactions, and address lingering issues only if necessary. Avoid letting past awkwardness hinder important business tasks or relationships.
- The listener, Kate, needs to contact a salesperson from a competing company after an intense business transaction.
- The hosts debate whether to acknowledge the past awkwardness or maintain professionalism.
- The decision depends on the nature of the future relationship with the business associate.
Shownotes Transcript