Why customer service is the key to building lasting relationships, turning first-time customers into raving fans, and scaling your business to the next level.
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Great customer service is the key to growing your business! Hear my tips for creating a customer service experience that keeps your clients coming back.
Today, I cover:
(3:01) The** quick backstory of our customer service nightmare in Italy**
(8:28) Why you should always acknowledge and validate your customer’s feelings
(11:13) The importance of providing clear next steps to your customers
(13:17) Tips for maintaining proactive follow-ups
(15:29) How to **turn a negative experience into a positive one with a “surprise and delight” **
(17:35) What you should include in your **customer service playbook **
(21:40) Using **customer feedback **to grow your business
Listen in because while your marketing brings them in, **exceptional service keeps them coming back, my friend! **
Resources Mentioned in the Episode
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