Joey Coleman, Chief Experience Composer at Design Symphony, joins the Social Pros Podcast to discuss ways to drastically improve customer retention through social media.
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In This Episode
Why most businesses focus more on customer acquisition rather than retention
Why modern customers are seemingly less loyal than in the past
Why the human touch is so crucial
How to use social to improve customer retention
Resources
The Complete Guide to Social Media for B2B Marketers)
HYP3R)
Never Lose a Customer Again: Turn Any Sale Into Lifelong Loyalty in 100 Days)
Visit SocialPros.com) for more insights from your favorite social media marketers.
