On this episode of the Experience This! Show, Dan Gingiss & Joey Coleman look at everything that goes into providing an exceptional customer experience, from making a positive impact when your customers contact support to the crucial element of face time with customers for each member of your organization.

Bite-Sized Delight From the Episode:

All employees can benefit from dealing with customers.
Be clear about what you can and can’t do and manage expectations.
Your customer experience is being compared to everyone, not just companies in your industry.

Are You Looking for Things We Referenced?

Episode 9 - How Restaurants, Health Insurers, and Nike Make Remarkable Experiences
Network Health Wisconsin on Twitter
The Outsized Impact of Invisible Service Providers
Understanding Health Insurance
The 5 9 Customer Service Index

Get more resources and the full show notes at http://ExperienceThisShow.com. If you like what you hear, please subscribe!

Bonus Episode: Invisibility, Availability, and Readability! 31:33 Share

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Bonus Episode: Invisibility, Availability, and Readability!