On this episode of the Experience This! Show, Dan Gingiss & Joey Coleman look at everything that goes into providing an exceptional customer experience, from making a positive impact when your customers contact support to the crucial element of face time with customers for each member of your organization.
Bite-Sized Delight From the Episode:
- All employees can benefit from dealing with customers.
- Be clear about what you can and can’t do and manage expectations.
- Your customer experience is being compared to everyone, not just companies in your industry.
Are You Looking for Things We Referenced?
- Episode 9 - How Restaurants, Health Insurers, and Nike Make Remarkable Experiences)
- Network Health Wisconsin on Twitter)
- The Outsized Impact of Invisible Service Providers)
- Understanding Health Insurance)
- The 5 9 Customer Service Index)
Get more resources and the full show notes at http://ExperienceThisShow.com). If you like what you hear, please subscribe!
