Troubleshooting is much more than solving problems. True troubleshooting is digging into the issue until you identify the root cause of the issue. This week we dig deep into the art of troubleshooting and give you some practical tips and ticks you can use to troubleshoot your way out of any issue!

-- During The Show --

01:00 Digital Signage & CCTV - Matt

Xibo
Frigate

04:00 Rust Desk - Charlie

Rust Desk
Video on censortube
Video Shownotes for docker install
Rport
Important to offer a paid "hosted" option

11:00 Camera/NVR Combo - Mike

Chinese cameras bad
Used Access Cameras
- Might be missing peices
- May need to be reset
- May not have updates
GeoVision
- Stay away from GeoVision 360 Cameras
Spork Syndrome
Buy a Used Switch
Synology + Survelance Station
Orchard NVR
MotionEyeOS

21:20 Gadget of the Week

Notkia Hackaday

24:00 News Wire

JRC Disaster Relief Algorithm
- JRC
- Github
Open Source USB Camera
- DIY Photography
- Circuit Valley
MS Store Policy Changes
- GHacks
Mattermost 7
- Venture Beat
Grafana OnCall Open Source
- Tech Crunch
KDE Plasma 5.25
- KDE
Manjaro 21.3
- Make Use Of
Linux 5.17 EOL
- 9 to 5 Linux
Fish Shell 3.5
- Fish Shell
Ubuntu Core 22
- Venture Beat
Proton 7.0-3
- Make Use Of
Total War WARHAMMER III Ported to Linux
- 9 to 5 Linux
Travis CI Bug
- Tech Monitor
Linux Rootkit Syslogk
- Tech Radar
SSH Worm Panchan
- Akamai
New Linux Malware Symbiote
- Threat Post

28:15 Technical Problem Solving

Start with the end in mind
- Define Success (Avoids Scope Creep)
- Appropriate Response to scope creep
Eliminate low hanging fruit first
- Make sure things are up to date
- Back tracing (try earlier versions)
- Nuke and Pave
- Keunwoo's Blog Post
Start with what you know
- Eliminate Variables
- Simplify or Isolate
- Be Firm "We have to do this"
- Minimize hardware and software configuration
- Can the problem be reproduced on single and/or multiple systems
Root Cause Analasys
- What is the cause
- Is it correctly fixed
Three main Root Causes
- Physical
- Human Error
- Organizational
Problem Solving Steps
- 1 Define the Problem
- 2 Gather Data
- 3 Identify Causal Factors
- 4 Determine Root Cause for each factor
- 5 Implement Solutions
Documentation
- Start with existing documentation
- Document and share trouble shooting steps
- Document the solution (no magic configs)
- Share the solution
Effective Bug Reporting
- A HUMAN IS ON THE OTHER SIDE OF YOUR BUG REPORT!!!
- Title/Bug ID/Reference Point
- Environment details
- Steps to reproduce a bug
- Expected result
- Actual result
- Visual Proof (Screenshot/Video/Logs)
- Severity/Priority
Resolution / Presentation
- Review the end goal
- Work around or fix
- Escalated/Filled Bug Report

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The Art of Troubleshooting