AI in Design with Diana Deibel, Chief Design Officer at Grand Studio
AI Chat: ChatGPT & AI News, Artificial Intelligence, OpenAI, Machine Learning
Key Insights
Why did Diana Deibel transition from playwriting to design and AI?
Diana's background in storytelling, investigative journalism, and dialogue naturally aligned with UX research and conversational design, leading her to transition into the design world.
What was Diana Deibel's first design job?
Her first design job was for a health tech company called Emmy, where she created online, interactive patient education materials.
How did Diana's work on an AI tool for diabetes patients differ from traditional healthcare communication?
The AI tool removed human judgment, making interactions less intimidating and more neutral, which was crucial for patients dealing with chronic conditions tied to lifestyle issues.
What challenges does Diana face when designing AI tools for high-stakes industries like healthcare and finance?
Balancing clinical accuracy with user-friendly design is challenging, especially when users may not have precise data or when stakeholders lack empathy for the user experience.
What advice does Diana give for balancing simplicity and feature richness in design?
User research is crucial to understand mental models and workflows, ensuring that the design is intuitive and meaningful to the end user.
What does Diana highlight as a common issue with AI in customer service?
Customer service is often automated to reduce costs, but this can lead to subpar experiences if not balanced with human empathy and understanding.
What is Diana Deibel's advice for companies integrating AI into their operations?
Companies should conduct impact analyses to repurpose employees whose roles may be replaced by AI, ensuring they contribute higher-value tasks within the organization.
Chapters
- Diana's degree in playwriting led to a career in entertainment before transitioning to design.
- Her experience in script writing and documentary journalism closely related to UX research and dialogue design.
- Her first design job was for a health tech company, where she created patient education materials.
Shownotes Transcript