Chats, Bots, and Prompts: Make GenAI Work for You
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Hi everyone. Like many of you, A A B and I are taking in last week election news and thinking through what that means for women and our workplaces. This shows mission is to help each other move forward together, including when things are very uncertain.

Today's episode offer support in a completely different area of uncertainty. General AI, we hope you find IT helpful. You're listening to a women network from harvard business review. I made me gala and I made me burden.

Some of us have gone all in on generative A.

I like these audience members of hours.

so I created this custom GPT for my age of IT was a game changer for me before. If I had a problem, would take me one day to solve right now. With these tools, I will do IT. I don't know. In three hours.

IT drastically increases efficiency and proficiency. I am able to be a Better leader.

produce more work.

I have definitely come .

to rely on IT. I'm just so much more satisfied in my work because the opportunity is stepped ed back and look at things and translating IT into something that's actionable for my teams. That's a huge value .

at computers. Now speak our language so we can use our own english language skills to tease what we want out of these tools.

So you hire a fake team of researchers, and each one of your fake researchers comes up with a research plan. And then what's Better is if you create a character who's a behavioral economy on the team and a the colors will come in and look at all the result of this research and tell you what's unrealistic. It's just unlevel different and more impact for .

the stuff painting. Have you had these revelations not .

even close? I mean, i've asked IT to do things that I was pretty sure would feel that and IT did not disappoint me. So that just confirmed for me that I didn't really need to pay that much attention.

What you mean? You asked the things, you know.

maybe three months after ChatGPT debug, I was writing a condolent slaughter up at you. But I find those really hard.

hard to get started.

hard to get actually, just hard, hard to do the middle part in, hard to end. But I thought, okay, do IT right, write me my condolence letter. And I came up with several prompts, and I tween the prompt. And, you know, IT never came up with something that I could put down on on a card. Intent, yeah, i'm kind of relieved at that though yeah, honest.

That relief. I think it's exactly where I am with this, which that I recognized its powerful. I know I could be transformational for me, certainly for my work, definitely for the world.

And yet I don't want to accept IT. And so when IT fails, i'm so happy. Yeah.

I still a job. You see. Well, except these are early days and this technology is going to learn so quickly. I agree.

I know it's gonna change. The way I relate to my work have .

so same more about that. Well.

there are just aspects of my work that I don't like that this can help with and we'll get into in a little bit the power users we've heard from because this is who i'm really basing this on, the women we who wrote into us who told us how they're using IT and whether we like IT or not, whether we wanted to fail or not, it's happening. And so we have to be earlier adopters, although we're late on that and we have to be middle here.

We have to adopt. Let's just put IT that way. We have to adopt. In listening to women like us, like you describe how jane A, I has saved them time, brought their thinking, deepened their agency at work. Amy b, and I have gone from being skeptical doulas to being skeptical enthusiast. Maybe listening will have the same effect on you if .

you haven't yet tried your hand at G. A. I. We hope these power users inspire you to finally give IT a try. And if you're already using the technology that you come away with new ideas.

One of the things I was really struck by was the mental and emotional relief I gave them me away yeah because of course, I expect the opposite. That's been my experience that makes me anxious. I don't know how to use IT. It's going to take my job, it's like, and for them to actually be able to begin to use IT in their day to daylight and almost all of them music on a daily basis. But to relieve mental burdens such as burnout or task analysis is just been a huge source of a relief.

Can we hear from.

yeah, let's sten listen to what Andrew had to say. Yeah.

I would consider myself a medal manager. So at the time I discovered red ChatGPT and generating A I in general, I, like many people, was coming off several very difficult years, difficult, personally difficult from a work perspective, and also very difficult as a leader going through the pandemic. We really wanted to be authentic and present for what was going on in people's lives as individuals.

And .

that's a lot. IT was draining, and I definitely had reached the stage of burnout. And that's where the generative A I really made a huge difference in that was how much energy do I put into things because there's so much in your day that just comes through, right, that you have to react to react to, react to, and you definitely need to put some thought into IT, but you're not writing the U.

S. constitution. And so rule of them, if unlikely to overthink IT, let me think of a prompt. Let me think of a way to respond to this.

That doesn't require as much mental effort or kind of right sizes, the level of mental effort to the task at hand, because the things that, like I said, shouldn't require so much of our energy often do the power of being able to just drop down. A few thoughts make an executive summary of this boop. Here are three bullet points.

Rewrite this for a group of ross functional stickers. But there IT is, make this sound more professional. Make the sound more casual, make IT longer, make IT shorter.

Or explain on this point. Emphasize this. Define a call to action. IT feels like a miracle.

So when I think .

of the many, many moments of misery of i've experienced in my career, I cannot tell you how higher proportion of them had to do with not being able to write size the effort and attended anxiety to the task at hand.

Yes, well, internet, get stuck in that moment of how important is this thing. And if I know it's not that important, why am I spending so much time thinking about that? And what Andrew is describing as almost the way of short circuit your perfectionism.

oh, absolutely. You know, i'd love to hear from another who uses IT in a similar way, but in a different context, to focus herself in a way that is more appropriate and will get her to her goal.

Just make right. The founder taxi assist M. I created taxi via assistant after being laid off from my E A text top base on the new york.

I use how to B T, because IT was the original. And I realized quickly like how functional and helpful IT was for admin rolles. Especially because there's too many new ones that go into what we're trying to solve that cannot really be incapacitated by like a google search.

And so by using ChatGPT, I was able to take these exceptionally new once problems and pull them down into something that was a much more like accessible way for me to take a problem on, a problem that we come across a lot of times in the admin field as somebody comes to us and they're like, hey, i'd like you to do an event and they give us up this big idea synergy. And I would just be like a deer in the headlights, but you can workshop this idea like, okay, we need to do a three day conference based around the idea of synergy. Help me come up with a step by step guide on how to produce this event.

And what I love about this is that, yes, I am perfectly capable of creating this events on my own, but what am I GTA miss? What steps am I not noticing? What else would i'd like to take in consideration for this? And it's going to give such a well rounded idea of what you want to create.

It's just getting you the road, man. A lot of people in my industry lashed on this idea of A, I isn't going to replace you an E A, using A I well, and I don't like that. I think that that is empty.

Fellow worker, I believe that we should be using A I to empower our careers. I think it's no different than you getting introduced, the internet. This is the next level of, like, I just need to learn how to embrace and use IT and utilize IT to the best my ability and I can really epower my career and become the nationality of. There are so many things that we can do to like increase the culture and the strategic business partners and think can expand that I did by just talking to, you know, other leaders and our organization and solving problems. But like, you can use A I to help you solve .

these problems. What I heard in that that really excited me was this idea of breaking down the daunting chAllenge into completed tasks, right? I found myself wondering, if l lips are freed admins to do higher level work.

How are they doing that? And jusici, I was really tackle that, incredibly impressive. SHE is figured out how to use the technology to do a Better job of identifying for executives by objectives.

And she's actually caught fed qualifying .

and make making .

available to other years, which is just so smart.

I have the guide in my hand aid and let me just read you some of the others identifying resources and obstacles. I cannot tell you how many our long meetings i've said through participated in where we were trying to identify resources and obstacles. And he has a bott that does that, developing an action plan. When I read this, I thought, well, this is everyone who has anything to do with formulating strategy and x cutting .

on strategy. And she's again making that available to anyone. That's one of the things that I think is really encouraging about these power users as so many of them are not just creating these tools from themselves, but I also thinking about how I can benefit their clients, their friends, their community.

their network. You can visit tax obvious, the dot com, and on there you will find things like my newsletter that goes out weekly that often includes videos and clips at how on utilizing ChatGPT. I also have a community that you can join. So it's really focused on like keeping your current in what you know, happening in technology.

The other thing that I heard in just a and the Andreas stories were that they are using IT to get unstuck. Yeah, I want to go back to that first second because you know, as you said earlier, the amount of agony we've spent in these indecisive moments, and it's something I actually really worry about with myself as that I tend to be indecisive about certain types of decisions.

And i've actually worked with a coach to help me on certain decisions. So like when an opportunity comes to me, whether I say yes or no is so overwhelming to me. And i've actually worked with the coach to come up with the criteria, when will I say yes? When will I say no? And I go through that criteria. I rank IT. But as i'm listening to just could talk, i'm thinking, why don't I make that about?

Why don't you make that about?

And just already have the criteria. I can feed the decisions I made before, so IT knows what i've said yes to. I can also feed IT all of the sample language I ve developed around saying no because that's often the hurdle is that I decide them to say no, but now I have to write the no and that's really uncomfortable for me. So I can feed IT that sample language. And I can say, should I say yes number of this decision, why, using my criteria, tell me, why can you please try to know what saying no, if the answers .

is no IT often this yeah and IT really brings home to me how we're really only limited by our own imagine nations, how we could use this technology. And you described the steps, it's not that complicated.

not. But if someone said, oh, you should develop bot, that will help you make decisions, I would two weeks ago, I would have said, yeah, that sounds great. Never yeah, like I don't have the time for that. Will the amount of time i'm onna put in actually benefit me like now? But listening to these women describe how they use IT makes IT seems so much .

more doable. yeah. And IT helps externalize that anxiety. If you do IT right, you're going to get to the same conclusion. Yeah, but you want to put yourself through all stress of getting that right.

We have some other users who have been using IT as sort of thought partners, and i'd like to hear from them in terms of how are they using IT? Yeah but get on stock, but also helping them generate ideas and think creatively because I think that's one of the things we've often thought IT wouldn't be able to do is creativity, but lets you from P M. first.

So for example, I am working on an a couped marketing program for a client and i'm a marketing leader. So i've done a lot of accompanies marketing programs in my day, but it's really easy to service, get stuck. And all right, so I actually put a prompt and said I am working on the compass marketing program for this company.

We wanted save these types of messages. What are some tactics that I should think about? What are some approaches that I should think about and actually came back with a list of the prisoners that I might be contacting and the kind of company that are working forward in H.

R. space. So i'm used to speaking to achieve human resources officers and heads of recruiting and heads of talent.

But one of the suggestions that I came back with was heads of Operations. And I said, all that's really interesting. I've not really worked with that persona before. So I kind of further red that query and said, okay, tell me about heads of Operations. Tell me about that persona. So the suggestion that came back with these heads of Operations are really thinking about cost and cost savings and to consider building a calculator based on some very specific criteria and meat rics related to Operational costs, IT would have never heard me to do that. So whether we actually do that, and I could have, and I probably will, at a supper time, continue that conversation with the A I, to tease out other ideas for reaching out to that bia persona.

What I like about that use case is that because one of the hesitations, and one of I will now say an excuse that i've been using about not using N A I as much is that it's not accurate. That's a great case where doesn't need to be accurate. It's just suggesting something SHE might explore and in partnership with her continuing to explore IT. So you know, SHE even says whether we actually do that or not, that's yet to be seen. But it's a new idea for me to think about.

right?

That's creative yeah. And to think about the sources of input I get on a project of working on, right? Who might not reaching out to to get that input? Or I have a target audience when I made an article.

Who am I not considering part of that target audience that might be that? I mean, I used to be. We have to spend tens of thousands of dollars, maybe more and months to get that data about potential readers.

But now we can begin to imagine who else might be include. And that's gonna change. The way we think about ideas, the way we market the products we create .

the thrones of the consideration can always worry about what you're missing. Yes, everything we're talking about here, well, we're a little bit story ede. It's also making me uncomfortable and sure yeah if these agents can do such a good job, and what do we need us for and .

that that is a huge question。

IT is an unanswered, unanswered. So i'm going to say year and a half ago, I was recording a conversation with cream mommy, who is one of the experts on A I and particularly general AI, is over at harvard business school. And he was saying to me that, you know, IT would take almost nothing for him to create an amy bot.

I added him, he's got a lot of correspondents for me, is got all of the marked up dress and he said, yeah, really wouldn't be hard at all. Just recounting this to you is giving me the chilly hours, right? Yeah, because I know he could do IT right.

But why didn't he? I wonder .

why didn't like.

is that out of respect? Or is there something .

he's got .

way more important that maybe that that is like, I let me keep your job and i'm too busy.

Thanks, cream.

Um well, let's talk about another way that these women are using A I, and in particular around professional development and career empowerment.

So I am I am A C P. consult. And I started using A I because my death at me IT was a game changer for me, because in my rolla S A P consultant, there is a lot of, uh, deep panel sees a complex, probably solving.

So I created this custom GPT for my age of I, but how I wanted the GPT two percent made information, and then also where I wanted the information to be retried from, and also some P, D, F that I had. We know that I have been gathering through the years I now, so technical issues that before they were like, outside of my expertise, because the GPT will guide me stepped by a slip. And even if if IT won't give you the solution, IT can give you very good hints of how you can get to the solution is faster.

IT requires less people also because then I don't have to go all the time to developers. And I feel honest is very emma wery because now I don't need other people to help me. And just like I can do IT by my own, I just i'm very happy to be able to to improve uh, my efficiency and do have also have need of free time because that also have helped me to do have free time.

The thing barber said about working more independently and not having to call the developer. Yes, I found that really both exciting and terrifying.

What happens when we don't need other people anymore in me?

And this is one of the things I always worry about. New technologies that promise efficiency is that sometimes the most efficient way isn't the best way. And there's a certain amount of friction that we need to generate new ideas, to form relationships, to build trust, to resolve complex that I worry we're trying to sort of smooth the edges of the messiness of work in a way that's gonna end up japanning are humans.

But I think that's a good segway actually, to hearing from Julie because SHE used to work for a company doing user research and customer development, but SHE recently went independent and actually has a startup that creates personalized meditations for children. Such a great idea for company and need to create an interactive website to do that. And SHE wasn't sure how to do IT.

SHE wasn't a web developer here. SHE didn't have these skills. And what he did, to our point about who do you turn to? Do you need actual help if he created a fake team, a mult agent team, my god, to help her do IT in at work. Let's hear we can talk about what this makes us feel. But let let's hear her described IT.

So I went over to claud and I said, you are managing my development team on my team. I have a suffering engineer, I have a code executor, I have a designer and I have a planner. I'm going to tell you what I want, and I want you to manage these four people for me and solve my problem.

And IT was bonkers over the course of the next few weeks. I completely from somebody who doesn't know how to code. It's not just not even knowing how to code.

It's not even knowing like how do you use github? How do you push to a server? What's my text that like how I doing any of this? IT wrote me every single piece of code then I needed told me where to put IT told me how to execute IT helpme get set up with github.

I got google analytics. I mean, this was a website. I wanted to look a certain way. I can just copy in peace, every single thing. So I would create some code for me.

And then I would ask your questions, like, why did you do this? Explain this to me, how am I using this technology? Why are things working in this way? And so I will never be a software engineer, but I am a luck closer than I ever was.

And I know I can actually have conversations, and I couldn't have before. And I was honest with IT, which more honest than I would be with a real person. I would say, look, I don't understand this.

Explain IT to me like a person who doesn't understand this. But IT was bunkers. I mean, IT worked. I did something I could .

never do well. And that sound you just heard was another industry going down.

right? The death now, death now. But to our point earlier, I do think there's something missing.

I don't know it's a lack of expertise, but that sort of creative energy. But then I hear in Julie's voice IT sounds like he got IT. I don't hear anything that sort of lamenting the loss of human interaction.

Will I definitely address her need? And did IT in an efficient way, in a way he couldn't have done on her own. To me, IT highlights the importance of the smart, dumb question, you know the generalist intelligence because we're blinded often by our expertise ah yeah and in this case, a lot of what he brought the party was needing together all of that work by asking the non expert questions yeah.

yeah. My eighth grade teacher, eighth grade math teacher, had this big sign in her classroom that that the only dumb question is the one you don't ask. And I think about that a lot in the work out that I do, because often times people don't ask the question because they are afraid of looking stupid.

And july refers to that he was asking the questions that he probably wouldn't have asked a live human because he was afraid of looking like SHE didn't know what she's doing, right? IT remove some of that ego to from the process that I can ask IT a really silly question and not have to worry about what he thinks of me, which actually is a big part of work. Or like, how often with thinking should I say that? Should I ask that? What will that person think of me? You know.

like that for me? It's always, did they already say this because i'm so often.

yes, I have started startings send this. Someone may have already sent this.

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So july, who we've we've heard from, has been working with small groups trying to help them understand what l lums can do for them. And SHE poses IT as as as what problems can L M solve. And and the one that I think probably the most surprising people .

had no idea you could solve in a personal conflict, whether it's work related, whether it's family related, all sort of stuff. And just the way that approaches solving IT was very surprising for people. So you describe that person that you're having a problem with into the, I use tragedy ity.

You could use clud. He described the problem, explain the whole situation, explain the tra. I keep having this conversation over over and really frustrated.

I don't know where the actual problem lies, and I really want to fix this. Ask me questions one at a time to make sure i'm seeing IT clearly. By the way, you're an expert at in your personal dynamics in the workplace. absolutely. Something I might do is I might say you're an export.

So before you even describe your situation and you're an expert at handling inter personal dynamics in the office, when two people are having an argument, you come in all the time and you help people who have the same conversation over and over, and you often find they're seeing IT wrong. Give me seven ways that you have helped people in the past, and give me your your back story so I know why I should trust you. And having to go into that much debt before you ask your question really helps IT be smarter.

So what Julie just described as a named G, B, and now I have to ask human M, G, what he thinks .

of that 啊？ What do I say? I think about forty five different things at the same time. More of the obvious ones is, yeah, i'll probably be out of a, especially if I can train any about to do exactly what I do, which is to give that advice that she's prompting me to give.

So in some ways it's it's a thread and putting them in the air quotes to what I do. But I think more than anything, I actually find IT reassuring because the person is pausing to ask the question, how do I do this differently? And that is usually anywhere from half to, like, eighty percent of the battle in interpersonal conflict, which is pause.

Think about what am I doing? How do I not respond from a place of reactivity? How do I respond in a thoughtful way, and how do I respond in a way that considers who the other person is and what might matter to them? So the fact that we have tools to accelerate that process makes me so excited.

The issue is, at some point, I envision, or you and I get into a disagreement on slack and we say, let's just d bot hash this out, these Better evolved versions of ourselves that won't get emotionally worked up, who can maybe just I so trial by back? Well, you know, I like a good fight less bionetworks. It's forced seen us to do the thing that's so hard as humans today, we're almost hacking, are broken brains in those moments of conflict to get to a Better answer.

And I do think there should be an AEVG8。 Well, in fact, i'm not quite therefore, i'm taking an initial step of creating and training a custom GPT to be me. And actually with the help of alex Samuel, who I think you probably know, she's A D A journalist.

She's been a long time contributor to H B R S, an expert on the digital workplace. And he and I had a conversation about how I could create about that's gonna help me start to create content in a different way, in a way that's easier, and that helps me with the like wave. What if I said about this before? I know i've said something about this, so i'm not gonna be at the point of a stranger can ask image, but the image is going to ask, M.

G, what should I think about this? What have I said about this in the past? So the next thing you hear is my conversation with alex as he walks me through. But all of this involves and helps me get over my big hesitations around that.

I'm looking forward to this or not.

I went through some of your shocker as I was talking like, what would we scrape of ami's to be able to make a virtual amy and ox?

You now have been writing for each year around the same time, and pretty much every time you come out and say you've got to try this new thing in your age, we are ready and I go not for me and then like two months later, like, oh, gosh, I ve got to go back and find that alex article, like you have always been making me uncomfortable about what I need to do next and then help me through the process.

Thank you. I really love that. Also, I think that's gonna my new linton online, making you uncomfortable since two thousand. And that's right.

I'll be honest. Before we even started talking about this episode, there's part of me that t really wants to create A M GPT that can give advice like that, what i'm in the business of doing. And so i'm not ready, to be honest, for a variety reasons to do that.

But I think ultimately, I do want to get there, but there are some serious hurdles mentally for me to get there. So so I think why trying to make an internal GPT, I think IT would help me build more trust with the technology and get me more comfortable. One of the things I want my GPT to be able to do is helped me with brain fog, which is related to monopoles, certainly, but also related to eat, also related to overwhelm the occasional burn out.

I, so I actually written so much, I don't even know what i've said on certain topics. And so that's part of what I want the GPT to help me do. I also wanted to like, help me come up with new ideas, like make connections between things I have written or said or posted about, and come up with new ideas for newsletters or articles and just sort of be the Better, amy, like, can I do that?

So even when you customize an A I with your own content and with thoughtful instructions that reflect how you like to work, IT is not you. And that's .

good for .

those of us. He's still like to life by being ourselves. And well, as writers and thinkers were always interested in what's new and what's next for our readers and the audiences and the organizations we are trying to serve. Often, what is most useful is what we have already shared, already thought through, already said, but updated to this context, a new framework, a new structure, a new social network, and that is where these ais are just terrific, is kind of taking what you have already done and remixing IT a thousand ways in two minutes.

right? Okay, can I actually trust what it's gonna do for me, ian? Can I trust IT to not make me look down? I don't .

think i've published a sentence that was written by an A. I accept in instances where what i'm doing is saying here's something that was written by A I. But I also can't think of when I last route something without the help of an A I.

And there are a lot of mechanisms you can use to improve the quality of what is doing for you in the way of research, including telling me what to draw from. And that's what you do when you give IT a collection of your own work. And that's what you do if you ask IT to summarize ten specific PDF rather than, and you know, find its own sources on workplace conflict.

So you know, in my case, for example, I have this cloud project I have at both as a cloud project and as a custom GPT that I call the alex zr. And the purpose of the alex ariza is to make content that sounds like me, alex. And in order for the alex horizon to make content that sounds like alex, I have to understand what alex sounds like. So I have given IT a whole bunch of files that are kind of a snapp shot of the breath of my work in different contacts. And by giving in the range of content, IT is able not only the sound more like me, but IT understands my work and stands what kinds of work i've done over many years, and I also understands how I write differently in different context.

So if I want to train the ami zer, and i'm going to be able to produce that Better by the end of the substance. If I want to train IT on my H B. R articles, my linked in post in my newsletters, how much of each of those things would you suggest?

Well, I would suggest a couple things. What I would probably do in your circumstance is I would think about kind of your greatest hits or your foundational pieces, like you're trying to can figure IT with three related sets of knowledge. One is actual stuff you think and know and say.

So you need to make sure that has the core knowledge, your core principles, you know, the things that you come back to time and again as core themes, you want to make sure those are all in there. So that's the knowledge piece of IT. Then you want IT to understand stuff.

So from that point of you doesn't necessarily take a whole lot right now. You won a kick, the newsletters that really reflect what you like most. And again, you know, you can have a separate file that is the voice file, and i've done that as well.

I've kicked, you know, there's the ones that I have that are my body of knowledge, and then i'll pick three or four articles that are, this is, gosh, if I could always write this, well, this is how I wish I always sounded. And then those are the voice files. And then there's a third piece beyond just the knowledge in the voice, which is process.

And so part of where my alexi zor provides value is understanding, how do we go from. Alex is two thousand word first draft to her twelve hundred words second draft. And because I hate that process, I love IT when the A I can hold me.

And then also when I finished the article or finished the newsletter, how do I go from here's twelve hundred word newsletter. Now I want that chunked into a series of linton posts. So in order to train the A I on the process, i've given IT some kind of matched pairs of content.

I have an article route for the wall street journal, where I gave IT every draft along the way, including the email exchanges with my editors and what kind of feedback they gave me, and then I gave you the final article so I can understand. Here's how we go from first draft to publish article. And then I did the same thing with one of my news letters. Here's a newsletter. Here's a series of linton posts based on that newsletter.

I want you to use that as a model and that what was in the custom instructions when you're taking alex es newsletter and turning in into linked in posts, use these two files and use that as your model, right? So what I would say is in terms of volume, I would think in terms of like those use cases, what do you want the A I did do for you? Do you want IT to be writing your articles for you? Probably not. Do you want me to understand how to turn your notes into a first draft?

That's what I wanted to do.

So the next time you're writing an article from notes and interviews, take the interview transcripts. If you use a recording tool that does A I transcription, take the transcript, then take the notes where you have personally picked out the quotes that you thought we're useful from those interviews, then take your your outline, take your just put all those pieces together into a file called, you might have one file called interviews for article, one file called notes for article, and one file that is the final article.

The more you canna Anita in structure that notes filed, the easier IT is for the A I so say, you know, outline first draft. You know, write. These are some heads within note file, and then you give those.

Today, I, you say, this is your model. Take a look at how I choose the quotes to use. Take a look at how I turn an outline into a draft.

You're teaching IT to think like you by giving IT examples of you along all stages of the process yeah and then create the greatest hits file that is your content content file that gives you here's the essential inside of amy brain. Give IT your bio, your speaker profile bio. So IT knows how you position yourself in the world and then give you some samples of voice.

And you can even Anita those to say, this is my voice on H. B. R. This is my voice as a speaker. This is my voice on linked in. And when you write the custom instructions, which is a separate file that can be quite long, I think, on GPT the limits, eight thousand characters. That's where you tell me how to reference these different pieces and how you give IT the overall instructions of what it's doing for you, namely writing in your voice, writing first drive yeah simulating background material.

And can you change those instructions anytime? Okay.

good. I change them all the time.

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okay. One of the things we haven't talked about, which I think is really important, is getting permission to do what i'm doing from whoever needs to actually know. So in my case, i'm not a full time employee at each bar, but because of this podcast, because of my writing, I am subject to their gena I acceptable use policy.

So that's a piece we've started to figure out. And actually, as we've been talking, we got a note from the compliance and data asia director saying that we could actually use cloud for this, which is great. So I just wanted note that for anyone following along was like, i'm going to do this too, right? Important checkmark, what kind of advice you give people in terms of getting making sure they complain with whatever appropriate rules, laws, policies?

There's two things. One is, and this is perhaps a slightly sensitive issue, always hold on to your copyright. We are all generating content all the time.

We are creating the seeds for our own self replacement. If you are an employee and your work is therefore work for higher, then everything you tip between nine and five, the one, two employer. And that's so i'm more worried about IT, to be honest, from the employees perspective than I am about the employee violating compliance rules.

But for sure, you want to keep on top of your employers policies. And I think you also want to be really careful about where you create these files. So yes, there is the theoretical possibility that your employer can take all your work product and make virtual you, but most employers aren't there. yeah. But if you have meanwhile taken all your own work product and concatenated into these giant files and build your own custom version of you that you're using and you have done that and store those files on the company files server, you're sure making IT easy for them. So I would I would actually recommend to people that while you obviously don't want to violate your company's policies on A I, you also want to protect yourself by making sure as much as possible that when you're creating these tools that allow you to like automate portions of your own workflow, that those tools are on your computer, that those files are on your computer, again, as you know, within the bounds of what's consistent with your company's policy, because we should all be worried about protecting what remains of our own personal I P.

yeah. So while we stay up at night wearing that our employers gna replace this with geni. We also want to make sure we don't get fired before that even happens by violating the policy that's sort by my interpret with you.

I got a good way putting that.

Yeah, yeah. So I think .

I have what I need to get started. But i'm curious, what didn't I ask you that I need to know just from like a practical step? I know I need to think about the use cases, I need to think about voice knowledge process files. The instruction files is a lot of work, but hopefully the result that is going to save me time. But what else haven't I asked?

One thing I would say is really helpful to keep in mind when you are writing those customer instructions is to tell both what you wanted to do and what not to do. Let you know what your weak spots are. You know, say, you'll see in my example that I use a crazy amount of amd's hes, but everybody is always told me not to use so many Amber ash. So you're trf like even small word repetition.

Yeah, yeah. Oh.

here's a, here's a real one. IT is a huge chAllenge to get an A I already conclusion that doesn't begin in conclusion. They want to begin in in conclusion. So actually I part of my custom instructions in some of my eyes, never say in conclusion.

Just so how do I know when I got IT right? I could just seed my AI system in my custom GPT would like knowledge files and tweet the instructions like I could just do that forever. How do I know that I got a plus? That's what i'm asking.

Now there is no a plus. I'm sorry, amy. You will never get an a plus. The finish line will move infinitely. I mean, on the one hand, I hate all the A I hype. And on the other hand, i've basically wanted tell you that I think this is the biggest revolution in how we think and connect and work as people that quite apart from the tangible benefit of getting your annualized working so that you can make your articles faster.

yeah.

that process is how you're gonna understand what is happening to our world now, what's happening to our work and what can happen to each of our own creative processes. And IT is terrifying and overwhelming all the time. And in a way, that's exactly why I want like you personally to be doing this is because the nature of your work is such that you are one of the people who needs to help everybody else through all of the rough moments that are gona happen during this transition.

Okay, i'm excited and terrified. And that was like an incredibly good pet talks of, thank you. I'm ready. Like, not only, not only can I do IT not only like will I do IT but I need to do IT you just told me was just okay. Here we go.

So M E G, it's been a couple weeks until mention that you are programing the mag. But as a going .

um it's going well. Actually, I would say the interesting thing about the process is that IT was a huge hurdle, mental hurdle, for me to overcome. And I knew that I in my conversation with with alex, I I knew I was gonna struggle with finally taking the step to do this.

And this was even bigger than I expected in our poor producer, AManda message. You may have you started how wa. go.

And I I was very honest with her r and told her haven't done yet. I'm onna do IT. I'm going to do IT. And the hurdle was really about sort of trying to figure out what is this thing doing and is the work to set IT up going to be worth IT.

So what does the amy boat do exactly? So right .

now it's really to help be a partner in my thinking, particularly around like my newsletters, my lincoln post, maybe even article ideas. It's meant to help me come up with ideas and maybe copy for short things like post, not obviously an article that just want to get me started. And so it's pursed to save me time. One of the things I know you can appreciate this, and i'm sure many of our listeners can, which is that one of things that has suffered in the current busy ss of my schedule is time to think. And so just having a partner who I can bounce things off of is what I was looking for.

okay. So give us an example of how amy boat helped really me. Thank so this .

is the thing. It's been most helpful that I have a newsletter for my own business that I sent out twice a month. I upload every news letter i've ever written into IT and said, can you help me think of ideas for future newsletters? And I came back because I had given in the instructions.

I said, don't answer the question right away. Ask follow up questions, which I think I might not need to change the instruction. But I explain in MIT.

So IT asked me, do you want me to look at fresh, new ideas? Do want me to look at followup to existing articles. IT prompted, what do you actually want? And I said, oh, i'd like to follow up to an existing newsletter.

And IT pulled one from january twenty, twenty three and said, you mentioned gossip in this article. Maybe you wanna write a news letter all about gossip and gave me three ideas, all of which were great. I will say the reason i'm hesitating on the instructions was because that instruction to ask for our questions meant, like, you know, so many people talk about how A I was like a smart intern.

I did feel like that because I was like the internet to stop asking questions and just give me an answer, right? And at one point I would say something I would ask for are three questions. And I say, can I answer those one at a time? And theyd say yes. And then theyd already have a follow question to my first answer, and we sing track of our question, yes.

So IT needs to be more discerning.

and it's follow up. Yeah, I think I need to instruct IT to produce more and ask less.

So IT, IT helps you generate ideas. What else to do for you? So I named IT as me .

because that's really what I wanted to know my daughter, and I couldn't, because we have a friend who can just name their daughter as me. I decided IT at me. So I talk to IT as as me. And this is the sort of high level instructions I gave IT you support amy and drafted in social media posts, coming up with news letter topics, producing rough draft of newsletters, reminding me of advice i've given before helping me respond to people who ask me for advice and more. It's a lot of asking IT to do, and I think I will hoe IT a little bit more.

And like maybe create just one that's focused on newsletters or maybe one that's focused on they didn't pose or maybe one that's focused on advice giving or I sort of need to play with IT more of baby. I just have different conversations with that, that do each of those things. This is where i'm a little lost like in the process. And I probably will go back to alex and say, OK, I got pretty far. I'm really happy with what i've got done so far.

How do I tweet that? So what did you train as me on?

Okay, I have a couple variations on my bio. So I give her all my bio so he could understand who I am. I gave her a summary of both of my book, so I don't give her the whole book.

We're using cloud A I for this, and I think I would have taken up too much of the knowledge capacity they call IT m something percent of the knowledges facility. So I gave her summaries of both my books. I gave her transcripts of our episodes.

I did about getting along based on my book, partly because our producer, mana R I had. So I was like, okay, that's easy to get. I'll just put those in.

And then I did all of my newsletters that i've ever written, and then I did a sapling of some links impose because I couldn't get the full history. And then I actually, last night I was talking to her about, I wanted to help me write a linked imposed on an article published on monday. So I cut in peace the copy from that article as well. Put that into a text stock for her to look at shouldn't do a great job with that. I have to say like it's good, but especially for writing, like once you start to really look at IT, it's very surface level.

So I wonder if you've had the same experience that i've had where you you ask you to write something and you ask as mate to write something. Unusually for me, when i'm doing IT, my state of mind is usually anxious and sort of a little guilty that i'm doing this and also sort of kicking myself because got, what are you wait to last minute again so that usually the all of stuff that in my head.

And so when claude spits back something, I look at IT very quickly. And my first responses you I can work with this yeah and I all of the noise goes away yeah which gets me to the point where I can look at the draft for real. And I see, oh, no, no, no, no, no. But at least is something I can work on. And I think I .

almost use IT in some ways of what I don't want to do like I do find the idea generation really interesting. So when I asked as made to produce a few new litter, as I love the ideas, but I didn't ask her to write about them yeah but he just feels very I don't know. It's especially as editors, unlike this, is like that jargon piece from a writer where I had, I thought at first gLance, IT was gonna great. And then once I started adding IT, all fellow, I realize I need to rewrite the whole thing.

Yeah, yeah. That's painful. I mean, for me writing one of the reasons I like claude or copilot to give me a draft to work with this.

So it's much easier for me to edit. Then IT is to right, writing can be tortured. But when you when you're really in IT, it's thinking it's thinking and it's figuring out what you think.

Yeah and I think I like I like writing more than I like editing like I wish I trusted IT as me and I had to haven't tried but I wish I trusted her to add IT because that would be fun.

Wonder what as may would say to you if you said as may? I know you want to add IT, but I don't trust you get. I wonder what you would say, because he already has at least some of your thoughts.

Yes, I can. I can do that right now. Here's the other thing is body. I have to referred her by name when I start typing. I am so polite. And I watched the emotional labor I do to make sure her feelings aren't her. When SHE produced something .

crappy is amazing shine because I know I do same thing, but I do think it's worth reminding ourselves .

here the unvarnished OK that I would really like your help editing linked in pose. But I don't quite trust you as an editor. She's thinking she's thinking .

she's taking a deep breath. Yeah, that was a good punch, I know.

but it's fully when she's thinking IT says romney on IT. Yes, no. SHE asked a few in question. Oh my god, yeah. He wants to help. He says, please let me Better understand how I can help you with link linked, impose while respecting your hesitation. And then SHE asks, what aspects of lincoln post edit making most nervous about delegating?

Oh my god, he was like talking to your.

what elements of your voice and style are linked and feel most important to preserve? Would you prefer to start with me reviewing existing post and providing feedback rather than editing directly?

I think he just gave you .

a path forward. He did. I have to say, I feel like we are going to end up in a long conversation that i'm like, I still not entrust you.

So I think you should thank .

her with an explanation. Two X, I to do I to thank you. Like two a, two. Oh, no.

SHE has more question. sure. He does. As as may really needs to just back off from a sack. Well, amy, this has been so interesting, and i'm so curious about where you take. As may I.

I will keep you posted.

Please do and please say goodnight as my for me, I did. I didn't mean that .

I swear i'm just closing my laptop because I.

Before we end this episode, there's one more person we want you to hear from, especially those of you who are self employed. She's figured out how to use gena I to make growing her business just a little easier.

My name's study MERS. I work as an executive of ult, a technology consultant and trainer. I love my job, but a big part of IT is writing proposals.

We try, absolutely hate, and try and approaches me. And, you know, we hate IT off. We think it's great.

And then they say, okay, could you write a proposal like, oh, no and they would go like, oh, you know, you just have to write what you just told me and i'm like here, right? You know, because I read IT, just a request would take me maybe a couple of weeks. So one day I thought, how about getting charge P T.

To do IT? Let's go through the process. I go to talk to the client. And when I go to talk to the client, I take note, in this case, I have my own GPT for writing proposals.

And in the instruction, you can say, act as a strategic director, act as a professional copywriter, whatever, act as a very experience technology. Attempt your creating proposals. Uh, you know, you give a description, a generic description, because, remember, this is something that you are going to use for all your proposals.

And then to make IT even Better, you can upload previous proposals that you have already created. So now ChatGPT knows who he is and what the proposals look like and how they are structure. So whenever I need to write a new proposal, I just say this time you are giving a one and a half hour training session for a group of third senior executives.

Please write a proposal. The proposal should include a description of the session, let me objectives and let me outcomes, and then you hit return, and then I will write you the proposal. I'm not only that those twenty minutes or that half an hour is not like pulling data because it's like ww, let's see what comes out now.

Women at ork editorial and production team is AManda cursy marine hook tina to be math rob, a card arc role in fox and hand bates Robin more composed the team music I made me burn team get in touch with me and amy by emAiling women at work at H. B. R. That board.