cover of episode Bold Names: Salesforce CEO Marc Benioff and the AI ‘Fantasy Land’

Bold Names: Salesforce CEO Marc Benioff and the AI ‘Fantasy Land’

2024/11/23
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Marc Benioff 认为 Salesforce 在企业级 AI 领域处于领先地位，并批评微软等公司对 AI 的过度宣传和不切实际的承诺。他认为并非所有企业都需要自建 AI 模型，Salesforce 的 AI Agent 可以帮助企业利用现有数据和业务流程快速构建 AI 应用，无需专业的 AI 工程师。他还对大型语言模型 (LLM) 的局限性进行了分析，并看好多感官 AI 模型的未来发展方向。他强调人们应该理性看待 AI 工具，将其视为提升效率的工具，而不是万能的解决方案。 Tim Higgins 和 Christopher Mims 作为采访者，主要引导 Marc Benioff 阐述其观点，并提出一些质疑和补充信息。

Deep Dive

Chapters
Marc Benioff discusses his views on AI, comparing Salesforce's approach to competitors like Microsoft, and why he believes some AI promises are overblown.
  • Benioff compares Microsoft's Copilot to Clippy, highlighting the limitations of current AI solutions.
  • He emphasizes that Salesforce has been a leader in AI for over a decade with its Einstein platform.
  • Benioff criticizes the idea that companies need to build their own AI models, calling it a 'fantasy land'.

Shownotes Transcript

Future of Everything listeners, here's a special presentation of Bold Names, our interview series where you'll hear from the leaders of the bold-named companies featured in the pages of the Wall Street Journal.

Marc Benioff) is one of the most outspoken names in tech. The billionaire co-founder of customer relationship software company Salesforce) has been pivoting) the company’s focus to artificial intelligence agents to help its clients manage customer service and other needs. But he has some strong opinions about how others are promoting AI, from how Microsoft) is marketing its Copilot feature to companies like Amazon) buying up nuclear power contracts) for their data centers. And yet he says he’s as excited about AI as he was the day that Apple)’s Steve Jobs sent him one of the first iPhones. So what can AI actually do, and what’s a ‘fantasy’? Benioff speaks to WSJ’s Christopher Mims) and Tim Higgins) in episode two of our interview series Bold Names.

Check out Episode 1 in the Tech News Briefing Feed: Bold Names: Why This Tesla Pioneer Says the Cheap EV Market 'Sucks') 

Further Reading

A Powerful AI Breakthrough Is About to Transform the World) 

With ‘Founder Mode,’ Silicon Valley Makes Micromanaging Cool) 

AI Agents Can Do More Than Answer Queries. That Raises a Few Questions.)  

At Marc Benioff’s Salesforce, It’s One Big Family—Until Trouble Hits) 

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