cover of episode Hermès

Hermès

2024/2/20
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Hermès, a French luxury brand, has maintained its exclusivity and allure over six generations, despite various challenges and changing market dynamics. The company's commitment to craftsmanship and refusal to compromise on its principles have set it apart from other luxury brands.
  • Hermès does not increase supply to meet demand, leading to waitlists for its products.
  • The brand avoids celebrity endorsements and traditional marketing strategies, relying on its reputation for quality.
  • Hermès has reinvented itself multiple times, adapting to changing market conditions while preserving its core values.

Shownotes Transcript

In luxury, there’s Hermès… and there’s everyone else. Stewarded by one French family over six generations, Hermès sells the absolute pinnacle of the French luxury dream. Loyal clients will wait years simply for the opportunity to buy one of the company’s flagship Birkin or Kelly bags. Unlike every other luxury brand, Hermès:

  • Doesn’t increase supply to meet demand (hence the waitlists)
  • Doesn’t loudly brand their products (IYKYK)
  • Doesn’t do celebrity endorsements (stars buy their bags just like everyone else)
  • Doesn’t even have a marketing department! (they barely advertise at all)

And yet everyone knows who they are and what they represent. But, despite all their iconoclasm, this is not a company that’s stood still for six generations. Unbeknownst to most, Hermès has completely reinvented itself at least three times in its 187-year history. Including most recently (and most dramatically) by the family’s current leaders, who responded to LVMH and Bernard Arnault’s 2010 takeover attempt by pursuing a radical strategy — scaling hand craftsmanship. And in the process they turned the company from a sleepy, ~$10B family enterprise into a $200B market cap European giant. Tune in for one incredible story!

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