Fionna Ronnie) is Head of Customer and Loyalty at The Foschini Group). Whilst TFG is based in South Africa, it spans 5 continents, 26 countries and has 34 leading retail brands in its stable.
Its loyalty program, TFG Rewards),is the biggest in retail in South Africa with 30 million + members.
Fionna shares KPI results, data strategies, customer centric retailing approach and how the Customer team are the life blood of TFG Rewards. This team underpins everything driven for a future customer narrative of this extremely impressive retail group.
Hosted by Amanda Cromhout.)
Show Notes:
- Fionna Ronnie )
2)[ ]( https://tfglimited.co.za/))[The Foschini Group](https://tfglimited.co.za))
- TFG Rewards)
