1. What is UX, anyway? (feat. Dr. Jakob Nielsen, the usability guru)
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Nielsen Norman Group is celebrating its 22nd anniversary by launching our very own NN/g UX Podcast. Join host Therese Fessenden as she interviews NN/g co-founder Dr. Jakob Nielsen on the most important questions about our industry: What really is "user experience," anyway? And what is the state of UX now, compared to when NN/g started 22 years ago? 

Resources Cited in this Episode:

• The Definition of User Experience) (article)

• WAP Mobile Phones Field Study Findings) (article)

• Describing UX to Family and Friends) (3-min video)

• Usability 101: Introduction to Usability) (article)

• User Experience vs. Customer Experience) (article)

• Jakob Nielsen's Profile, Articles, and Videos)