cover of episode Fixable: “How do I deal with a communication breakdown?"

Fixable: “How do I deal with a communication breakdown?"

2023/7/3
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Kelli: 医院沟通不畅导致医护人员之间产生怨恨，最终影响患者护理质量。护士经常充当医护人员之间的中间人，沟通不畅导致患者护理质量下降。不同医疗团队之间沟通不畅，导致患者治疗方案信息不对称，影响患者护理。由于沟通不畅，医生下达的医嘱未及时告知患者，导致患者焦虑。医护人员之间建立良好的人际关系有助于改善沟通和团队合作。医护人员工作场所的物理环境也影响着沟通和交流。 Anne Morriss: 可以通过制定正式的流程，例如让新来的医生和护士参与一些团队建设活动，来促进医护人员之间的了解和沟通。建议采取一些低风险的措施，例如让新员工参与团队活动，来促进医护人员之间的了解和沟通。沟通问题的核心在于医生的性格和社交能力，当医生缺乏这些能力时，沟通问题就会出现。护士可以通过主动热情地欢迎新来的医生来改善沟通，这不需要依赖医生的性格和社交能力。 Frances Frei: 沟通问题一部分源于缺乏透明度，另一部分源于信息传递过程中的人员数量过多以及信息传递的缺失。在复杂的团队合作中，沟通问题普遍存在，尤其是在临时团队中。沟通问题的解决需要透明度和有效的沟通流程，确保信息能够及时准确地传递给所有相关人员。沟通问题的根本原因在于系统设计，系统设计应该支持及时的沟通和问题解决。

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Kelly, a nurse, discusses the communication breakdowns in her hospital, which lead to resentment and affect patient care. Anne and Frances explore the link between communication and transparency in healthcare.

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This is an episode of Fixable, another podcast from the TED Audio Collective hosted by Anne Morriss and Frances Frei.

Kelli is a nurse at a leading teaching hospital where communication issues are not only leading to resentment – they could also be affecting patient care. After hearing from Kelli about the larger problems at play in the healthcare space, Anne and Frances discuss the link between communication and transparency and guide Kelli into taking matters into her own hands. This is an episode of Fixable, another podcast from the TED Audio Collective hosted by CEO and author Anne Morriss and Harvard Business school professor Frances Frei. If you want to be on Fixable, call our hotline at 234-Fixable (that’s 234-349-2253) to leave Anne and Frances a voicemail with your workplace problem. To hear more episodes on how to fix your work problems, fast, follow Fixable wherever you're listening to this.

You can listen to Fixable wherever you're listening to this.

Transcripts for Fixable are available at go.ted.com/fixablescripts).